Qualtrics Platform Analyst

About Citco

Established in 1948, Citco has been a pioneer and leader in the asset servicing industry, evolving alongside the sector from its inception. We specialize in serving hedge funds, alternatives, corporations, and private clients across multiple asset classes globally. Our ongoing commitment to innovation and excellence drives our growth and influence in the market.

Role Overview

We are looking for a meticulous and technically proficient Qualtrics Platform Analyst to manage and optimize our Qualtrics experience management system. This position requires someone who can analyze data to generate actionable business insights and work closely with various teams to support their survey-related needs.

Key Responsibilities

• Oversee the maintenance and optimal functioning of the Qualtrics platform.
• Create, develop, and deploy survey instruments and data collection tools within Qualtrics.
• Analyze collected survey data, producing detailed reports and dashboards for stakeholder review.
• Work collaboratively with cross-departmental teams to identify business requirements and translate these into effective survey solutions.
• Provide training sessions and end-user support on the Qualtrics platform.
• Maintain data quality and ensure integrity throughout all phases of the survey process.
• Keep abreast of new Qualtrics features and best practice methodologies.
• Formulate strategies to boost survey participation rates and enhance data quality.
• Support integration efforts of Qualtrics with other enterprise systems as needed.

Qualifications

• Bachelor's degree in Business Analytics, Statistics, Market Research, or a related discipline.
• Minimum of two years’ experience handling Qualtrics or comparable survey platforms.
• Strong skills in analysis, problem-solving, and familiarity with data visualization tools such as Excel, Tableau, or Power BI.
• Experience in designing surveys and applying appropriate methodologies.
• Excellent communication capabilities and proficiency in delivering presentations.
• Ability to juggle multiple assignments and meet tight deadlines in a dynamic work environment.

Preferred Experience

• Certification in Qualtrics or advanced formal training.
• Knowledge of programming languages including R, Python, or SQL.
• Understanding of statistical methods and research principles.
• Experience with API integrations and web technologies.
• Background in financial services or similar sectors is advantageous.

Skills

• Attention to detail with an emphasis on data accuracy.
• Skill in translating complex datasets into clear, actionable insights.
• Strong project management and organizational abilities.
• Innovative problem-solving skills.
• Effective team collaboration and interpersonal communication.
• Capacity to adapt to evolving technologies and changing business requirements.

Additional Information

We offer a comprehensive suite of benefits, educational support, and flexible working arrangements designed to support both professional success and personal well-being. Emphasizing diversity, Citco cherishes an inclusive culture that encourages innovation and mutual respect. We welcome applicants from diverse backgrounds and provide accommodations for candidates with disabilities throughout the recruitment process.