Quality & Training Officer

Job Overview

The Luxury Collection is seeking a dedicated Quality & Training Officer based in Dubai, United Arab Emirates. This full-time role is classified as non-management within Human Resources. The position demands maintaining high standards in employee relations, office organization, and adherence to company policies, serving as a key support function within the HR division.

Primary Responsibilities

• Organize and upkeep comprehensive filing systems and create official office correspondence digitally.
• Handle mail distribution and management of HR office supplies and forms inventory.
• Respond to incoming calls and record messages efficiently.
• Establish and maintain new employee personnel files with strict confidentiality.
• Assist walk-in candidates through application processes and manage the designated application area to ensure cleanliness, accessibility, and maintenance.
• Address inquiries and provide support regarding company human resources programs, policies, and guidelines for both employees and management.
• Monitor and report employee relations issues within the division or property to HR management.
• Safeguard confidential information regarding employee and property records.
• Ensure accurate documentation of all employee records including interview paperwork and compliance forms (e.g., I-9).
• Comply rigorously with all company policies and procedures, maintaining a professional appearance and protecting company assets.
• Report any accidents, injuries, or unsafe conditions to supervisors promptly.
• Welcome guests adhering to company hospitality standards and communicate clearly and professionally in all interactions.
• Support teamwork, listen attentively to colleagues' concerns, and maintain positive workplace relationships.
• Ensure quality standards are consistently met throughout daily activities.
• Enter data and retrieve work-related information using computers or point of sale systems.
• Lift and move items weighing up to 10 pounds as needed and perform additional reasonable tasks as assigned by supervisors.

Preferred Qualifications

• Minimum education requirement of a high school diploma or GED equivalent.
• At least one year of relevant work experience in a related field.
• No supervisory experience is required or expected.
• No specific licenses or certifications needed.

Additional Information

Job Number: 26124717

Category: Human Resources

Location: Al Emreef Street, PO Box 118500, Dubai, United Arab Emirates

Schedule: Full Time

Position Type: Non-Management

The Luxury Collection, with a rich heritage spanning over a century and properties across more than 35 countries, values diversity, inclusion, and equal opportunity employment. They foster an environment where cultural diversity and unique experiences of all associates are celebrated. The company is committed to non-discrimination against any protected group and strives to offer a workplace where employees can thrive professionally and personally.