Product Trainer

About the Role

We seek a dedicated Product Trainer to lead compelling training sessions on our products and retail operations at major locations. This role emphasizes cultivating comprehensive product knowledge, sharing stories of innovation, and elevating the quality of customer service and interactions.

Key Responsibilities

• Create and present engaging training modules that cover products, customer service, and operational processes.
• Enhance retail teams' understanding of products and brand narratives to ensure effective communication of key product highlights.
• Offer continuous support to retail outlets through training, coaching, and advisory to boost customer involvement and service excellence.
• Work closely with Retail, Brand, and various departments to facilitate training programs and brand-related events.
• Organize and upkeep a training schedule that includes sessions, events, and significant initiatives.
• Measure the effectiveness of training, monitor key performance indicators, and provide periodic analyses and feedback.
• Oversee training procedures and manage assigned budgets to guarantee efficient execution.
• Keep current with product developments, consumer preferences, and the retail sector to ensure training content is up to date.
• Back initiatives designed to strengthen the brand image and improve consumer experiences.

Requirements

• A minimum of 2 to 3 years' experience in product training, retail or sales training, or a related capacity.
• Proficient communication skills in English and/or Arabic, both verbal and written.
• In-depth knowledge of products, individual categories, and the brand.
• Strong insight into retail market dynamics and evolving consumer trends.
• Excellent teamwork and communication capabilities.
• Preference for candidates with an interest or background in sports.
• Demonstrated ability to work autonomously, handle multiple tasks, and adapt to shifting business priorities.

Key Competencies

• Expertise in Product and Brand Knowledge
• Effective Training Delivery and Presentation Skills
• Strong Collaboration and Teamwork
• Analytical Problem-Solving
• Ownership and Responsibility
• Flexibility and Agility
• Focus on Customers and Stakeholders