Account Manager

About the Role

We are collaborating with a rapidly growing tech company to find an experienced Account Manager to be based in Singapore. This strategically important position requires someone who thrives on cultivating deep enterprise client relationships, acting as a trusted advisor to senior leaders, and uncovering opportunities to expand existing accounts.

Key Responsibilities

• Manage a portfolio of enterprise customers end-to-end, ensuring their onboarding, adoption, retention, and long-term success.
• Establish and nurture trusted relationships with senior and C-suite executives.
• Create and implement comprehensive strategic account plans tailored to customer needs.
• Discover and drive cross-selling and upselling opportunities to expand revenue streams.
• Lead commercial negotiations and close deals effectively.
• Collaborate with internal teams to widen the company's footprint within key accounts.
• Oversee customer escalations within programs and deliver satisfactory resolutions.
• Foster customer advocacy by encouraging referrals and testimonials.
• Maintain rigorous CRM processes and ensure transparent account visibility.
• Coordinate closely with customers during their local business hours.

Candidate Profile

• Demonstrated track record managing strategic enterprise accounts and influencing C-level executives.
• Several years of experience in B2B Account Management or direct sales roles.
• Proven capacity to enhance customer retention, drive account expansion, and boost revenue growth.
• Strong skills in consultative selling, prospecting, negotiation, and deal closure.
• Capability to identify new application scenarios and effectively communicate compelling business value propositions.
• Excellent planning, execution, and stakeholder engagement abilities.
• Fluent communication skills in both English and Mandarin, both written and spoken.

Preferred Experience

• Work experience within SaaS or other recurring revenue business models.
• Familiarity with regulated industries such as identity verification, fraud prevention, AML/KYC, and financial services.
• Background in managing complex enterprise technology solutions.
• Proficiency with Salesforce or comparable CRM software.
• Knowledge of structured sales methodologies like MEDDPICC.

Benefits and Additional Information

The role suits someone who can strategically lead accounts while leveraging strong commercial acumen—balancing relationship protection and proactive opportunity development within the enterprise customer base.