Product Manager

About the Company and Role

Siena is the Agent of Record for Customer Experience (CX), supporting consumer brands like Spanx, FIGS, Brooklinen, and Grüns. The platform integrates multiple AI agents across customer journeys—handling sales, support, social, and voice—transforming every interaction into actionable insights.

The team is fully distributed globally and values ownership of outcomes, efficient communication, and swift action. The culture prioritizes low ego, high standards, and a fast-paced environment. This role invites builders passionate about advancing AI agents, CX, and ecommerce.

Who We Are Looking For

We welcome candidates from diverse backgrounds including:

• Operators with experience as solutions engineers, implementation managers, technical account managers, or customer success professionals, familiar with complex systems and enterprise rollouts.
• Technical Product Managers with experience in B2B software, especially in CX, helpdesk, ecommerce, marketing tools, or AI automation, comfortable collaborating across engineering, design, and go-to-market teams.
• Consumer-focused builders familiar with user behavior, ecommerce, premium experience design, or analytics-heavy roles who bring a user-first perspective to enterprise software.

Across all paths, candidates must comprehend complex systems, deliver rapidly, maintain high standards, and aim to build AI agents engaging millions of users.

Required Experience and Skills

• Minimum 3 years in product management, solutions engineering, implementation, technical account management, customer success engineering, sales engineering, solutions consulting, or product operations.
• Proven experience with technical products and serving enterprise customers.
• An AI-native mindset, regularly engaged with tools like Claude, Cursor, and familiar with large language models.
• Technical fluency in areas such as webhook configurations, OAuth protocols, and integrating complex systems.
• A builder's drive: shipping features, authoring documentation, conducting demos, and focusing on impactful metrics.
• Confidence engaging customers via demos and co-selling alongside sales teams.

Key Responsibilities

• Own product segments comprehensively within the AI agent ecosystem, spanning discovery, development, delivery, and customer/internal enablement.
• Create new AI agent functionalities that operate seamlessly across multiple platforms.
• Develop evaluation frameworks that enhance agent intelligence continuously, including QA suites, automated tests, and performance monitoring tools proactive in issue detection.
• Manage platform automation and onboarding workflows to allow rapid customer launches, building AI utilities that reduce manual setup effort.
• Broaden the integration landscape by adding new platforms and meeting enterprise application needs, simplifying tech stack connectivity for clients.
• Lead entire product launch processes—from internal trials through early access to general availability—coupled with customer education via webinars, training, and documentation.
• Conduct product demonstrations and collaborate with sales teams on co-selling; become a recognized point of contact within customer communities.
• Act as a forward-deployed product manager by meeting customers onsite, dissecting enterprise workflows into features, real-time scoping, validating pain points, prototype development, and transitioning rapidly from insights to delivery.

Hiring Process

• Complete a brief form and attend an introductory call discussing product building and managing technical launches.
• Develop a practical case study by coding a small AI feature with a live demonstration and an explanatory video walkthrough.
• Participate in an interview round to explore your experience further.
• Engage in a trial week working on a real project to experience the culture and demonstrate your skills.

Why Work at Siena

• Complete ownership of challenges with autonomy and trust, free from managerial micromanagement.
• Deliver work that impacts real consumer brands swiftly.
• Be part of pioneering a new category: Agent of Record for CX, tackling novel problems and leveraging cutting-edge AI models.
• A respectful, globally distributed team with low bureaucracy and an adult, asynchronous work culture.
• Competitive salary with equity or stock options, allowing you to own your contributions.
• Learning budget to support ongoing professional growth.
• Access to advanced AI tools and an environment promoting AI fluency and knowledge sharing.

Values and Culture

Thriving team members are curious, customer-centric, and proactive problem solvers who communicate candidly and embrace high standards while maintaining startup pace. They foster strong team relationships and adapt resiliently under pressure.

Commitment to Diversity and Inclusion

The company provides equal employment opportunities and encourages applicants from all backgrounds, experiences, and identities. All hiring decisions are human-made, with AI-assisted screening only used as a tool and inclusive of human reviews upon request.