Operations Associate

About the Role

Join the Canberra team of a leading global micromobility enterprise dedicated to creating a sustainable, accessible, and affordable shared transportation future. As an Operations Associate, you will manage and improve the fleet operations, coordinate warehouse and field teams, and serve as the primary on-site liaison to understand and meet the needs of local riders. This full-time on-site position also includes quarterly travel to support expansion efforts in the Hobart market.

Key Responsibilities

• Recruit, train, and mentor mechanics and fleet support staff who manage the deployment and retrieval of electric shared vehicles.
• Establish a secure, regulation-compliant, and efficient warehouse environment to maintain an operational fleet in Canberra.
• Develop and implement new processes and operational best practices to enhance warehouse performance.
• Collaborate with cross-functional teams on operations initiatives aimed at identifying and executing regional growth opportunities.
• Establish and monitor key performance indicators related to market profitability, revenue, and operational effectiveness.
• Manage complaints and conduct investigations into customer incidents.
• Work closely with government relations to address legal, regulatory, and safety concerns.
• Foster strong relationships with customers, city officials, employees, and company leadership.
• Partner with engineering and product teams to spearhead local projects that drive revenue growth.

Candidate Profile

• Minimum of 1 year and up to 3 years of professional experience, preferably with at least 1 year in an operations role.
• Prior leadership experience overseeing teams or groups is advantageous.
• Deep familiarity with the Canberra area and an ability to proactively identify operational challenges and requirements.
• A resilient, entrepreneurial mindset capable of thriving in an ambiguous and fast-paced environment.
• Energetic self-starter with strong decision-making skills grounded in data analysis and cost efficiency.
• Proficient in spoken and written English.
• Working knowledge of Excel and Google Sheets; bonus points for experience with Tableau and SQL, with the ability to analyze and derive insights from data.
• Exceptional communication and stakeholder management abilities.

Additional Information

This position is based in Canberra and entails physical presence during standard business hours in a warehouse setting. The role includes support for the newly launched Hobart market with travel required approximately every quarter.

The company is an Equal Opportunity Employer committed to fostering a diverse and inclusive workforce. Candidates requiring accommodations during the hiring process are encouraged to request assistance.