Principal Solutions Engineer

About Trustpilot

Trustpilot is a thriving FTSE-250 enterprise dedicated to becoming the universal symbol of trust by providing the world's largest open consumer review platform. Established in 2007 and headquartered in Copenhagen with multiple international offices, Trustpilot boasts over 350 million reviews and 60 million monthly active users globally. The company values diversity, inclusivity, and offers a collaborative workplace culture.

Role Overview

The Principal Solutions Engineer works closely with new business development, partners, and Customer Success teams to provide technical sales consultancy, manage free trials, and boost deal closure rates and sizes. This role involves engaging in both pre- and post-sales support activities while maintaining product knowledge and tracking progress through Salesforce.

Key Responsibilities

• Initiate and manage new trial setups effectively.
• Collaborate with sales representatives to coordinate pre-sales tasks.
• Keep trial data updated and report progress accurately.
• Provide technical assistance for upsells and contract renewals.
• Prioritize enterprise accounts, handle troubleshooting, and deliver targeted trial training.
• Support Customer Success in re-engagement trials and sales clinics addressing complex leads.
• Monitor automation strategies, ensuring alternative methods are explored before self-invite approaches.
• Implement presales frameworks for high-value deals clarifying technology use and integration timelines.

Candidate Profile

• Proven experience in a comparable technical role.
• Strong knowledge of e-commerce, social media, and SEO, preferably within SaaS or e-commerce environments.
• Familiarity with Salesforce and technical troubleshooting processes.
• Good command of HTML, JavaScript, and REST API concepts (training provided if needed).
• Some background in scripting or software development.
• Self-driven individual who takes ownership in delivering consistent and high-quality service.
• Effective team player comfortable working in a collaborative sales-focused setting.
• Energetic, goal-oriented, and committed to achieving targets.

Benefits and Perks

• Flexible working arrangements to balance personal and professional priorities.
• Competitive salary package accompanied by bonus opportunities.
• 25 annual leave days plus an additional 5 days after one year of service, adjusted proportionally.
• Two paid volunteering days each year for community engagement.
• Access to extensive learning and development programs via Trustpilot Academy and Blinkist.
• Comprehensive health benefits, pension plan, and access to Headspace mindfulness app.
• Paid parental leave.
• Vibrant central office environment with amenities including coffee bar, canteen, and recreational activities like table tennis.
• Frequent social events, team activities, and employee discount programs.

Equal Opportunity and Inclusion

Trustpilot values inclusivity and ensures equal employment opportunities for all, regardless of background or identity. Applicants requiring accommodations during the recruitment process are encouraged to contact the Talent Acquisition Team.