Planner

About the Role

Mears Group PLC, the UK's leading provider of repairs, maintenance, and regeneration services, is seeking a highly organized and proactive Planner to join our local repairs team in Peterborough. This permanent full-time role involves ensuring efficient scheduling of repair work, optimal allocation to operatives, and timely completion of jobs with excellent standards. As a critical communication link among residents, operatives, and internal teams, the Planner will contribute significantly to delivering a responsive and customer-focused repairs service.

Key Responsibilities

• Organize schedules for operatives and subcontractors to maximize resource utilization and ensure timely completion of repairs.
• Maintain up-to-date records of repair jobs daily, including managing appointments, follow-up tasks, and overdue jobs.
• Assist in supporting IT systems usage by ensuring operatives update their PDAs and correct input of schedule of rates.
• Communicate effectively and professionally with residents, operatives, and stakeholders to keep all parties informed.
• Collaborate closely with administrators, supervisors, and contractors to maintain uninterrupted service delivery.
• Provide cover for fellow planners when required, and participate in meetings and training sessions.
• Strictly adhere to company policies and Health & Safety standards.
• Support reporting and monitor performance to meet KPIs and targets.
• Prioritize emergency and urgent repairs to reduce resident disruption.
• Keep accurate data, records, and documentation for audit and compliance purposes.
• Suggest improvements to streamline planning and scheduling processes.
• Offer general administrative assistance to the repairs team as needed.

Candidate Criteria

• Previous experience performing similar planning duties within repairs or maintenance.
• Minimum GCSE or equivalent qualifications in English and Maths.
• Proven ability to work efficiently in a fast-paced, high-pressure environment.
• Strong IT proficiency, particularly with job management and scheduling software.
• Excellent skills in time management, organization, and communication.
• A commitment to a customer-first mindset with capability to manage challenging scenarios effectively.
• Knowledgeable about repairs and maintenance procedures.
• Experience scheduling multi-trade repairs using ICT appointment systems.

Benefits

• 25 days of paid annual leave plus public holidays.
• Access to a leading pension plan.
• Participate in an annual Company Fun Day as a token of appreciation from leadership.
• Support for paid volunteering leave reflecting social value initiatives.
• Employee perks including discounts on groceries, holidays, eye tests, and participation in a share save scheme.
• Family-friendly workplace policies.

Additional Information

All applicants must have the legal right to work in the UK; the company does not currently offer visa sponsorship. Employment is contingent on satisfactory background, identity, and security checks.

We take pride in fostering a diverse and inclusive workplace and support the Armed Forces Covenant, holding the Gold Award under the Defence Employer Recognition Scheme. We encourage applicants to voluntarily provide background information to support social mobility efforts, though this will not affect candidate eligibility or selection.