People Operations Lead

About Taptap Send

We are building the foremost cross-border fintech platform tailored for emerging markets, empowering families, supporting local economies, and revolutionizing financial access for millions worldwide. Since our inception in 2019, we've redefined international money transfers, operating across six continents with coverage spanning both the busiest and least served remittance corridors. Leveraging the shift from traditional banks to mobile phones, we bring digital financial services where old systems have never reached. Our upcoming expansion focuses on offerings such as local financial cards and enhanced savings and payment features designed for diaspora communities.

Backed by eminent investors and built by top-tier professionals from leading global firms like Bain, Google, and McKinsey, our 250+ member team embodies values such as ownership, impact, humility, and heart.

Role Overview

Taptap Send seeks a strategic and system-oriented leader to head the People Operations division. This senior role demands a visionary operator to transform People Operations beyond traditional HR functions, building scalable, automated processes that support our rapid international growth. The leader will spearhead strategy, infrastructure design, and automation efforts enhancing employee experience globally.

Key Responsibilities

• Lead and develop the People Operations team by setting clear direction, elevating execution standards, and enhancing functional capabilities while scaling.
• Own and drive the People Operations strategy with a focus on AI-enabled automation aimed at achieving 80–90% automation in payroll, compensation, reporting, and operational processes.
• Establish comprehensive people data systems and create self-service dashboards monitoring headcount, attrition, hiring pipelines, and compensation metrics to inform leadership decisions.
• Manage compensation frameworks including salary banding, benchmarking, and role leveling to maintain competitiveness and consistency.
• Serve as a trusted advisor to senior leaders across Finance, Legal, and other business sectors, linking people data insights with organizational planning.
• Implement goal-setting and management processes throughout the organization.
• Oversee the knowledge base and internal Q&A resources ensuring they remain current, accessible, and user-friendly.
• Define excellence standards for People Operations suited to a high-growth fintech environment and evolve the operating model during global market expansion over 12–24 months.

Candidate Profile

• Over 8 years of experience in high-performance, analytical contexts such as consulting, business operations, finance, or startups, including leadership roles.
• Ability to rethink and transform traditional processes with a strategic, change-driven mindset yielding long-term organizational benefit.
• Proven success in building and managing scalable systems and processes from the ground up.
• Strong analytical skills with expertise in dashboard creation, data analysis, and decision-making driven by metrics.
• Proficiency and enthusiasm for integrating AI tools into workflows to enhance speed, intelligence, and automation.
• Exceptional communication and stakeholder management skills, capable of influencing diverse teams.
• Experienced leader with capability in setting vision, coaching, and maintaining high performance standards within teams.
• Comfortable working full-time on-site, valuing the collaboration and dynamic pace of an office environment.

Preferred Personal Attributes

• Extroverted and relationship-oriented, enjoying meaningful interactions.
• Focused on execution and transforming ideas into concrete results swiftly.
• Motivated by a mission to contribute positively through technology and net-positive organizations.
• Highly organized with systematic approaches for managing work in fast-moving startup settings.
• Driven by targets and thriving in fast-paced environments.

Values and Commitment

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid
• Love the particular
• Own it
• Create positive energy
• Possibly have fun

Diversity & Inclusion

We are an equal opportunity employer dedicated to fostering an inclusive and diverse workforce. Hiring is based solely on qualifications, experience, and business needs. Applicants from underrepresented groups are strongly encouraged to apply. Reasonable accommodations during the recruitment process are available upon request. Candidates with imperfect fits to all criteria are still warmly encouraged to submit applications.