Product Manager

About the Company

Taptap Send is pioneering cross-border fintech tailored for emerging markets to empower families, stimulate local economies, and revolutionize financial accessibility for millions. Established in 2019, the company facilitates digital financial services across six continents, including key and underserved remittance corridors. The team is rapidly expanding with support from top-tier investors, innovating a product that blends real-world social impact with advanced fintech solutions.

Founded by Harvard graduates and serial entrepreneurs, Taptap Send's leadership has prior successes with Segovia (acquired) and GiveDirectly (a fast-growing NGO). The team comprises over 250 people, representing more than 50 nationalities and speaking over 50 languages. Their core values emphasize ownership, making a difference, humility, and heart.

Role Overview

The Product Manager will be a vital part of Taptap Send's product team, accountable for managing the product domain end-to-end—from ideation, strategy development, and design to cross-functional execution. This role involves converting customer insights and organizational needs into actionable product roadmaps and collaborating closely with engineering to deliver innovative features.

Key Responsibilities

• Manage a dedicated product domain and its roadmap from conception through delivery.
• Oversee the full product lifecycle for your area, including feature discovery, development, adoption, and go-to-market strategies.
• Collaborate effectively across engineering, operations, compliance, and market teams to ensure seamless execution.
• Establish iterative development processes integrating regular user feedback for continuous improvement.

Required Qualifications and Experience

• Minimum of six years in product management, strategy, or operations within technology companies.
• Strong preference for candidates with fintech experience.
• Demonstrated empathy and understanding of immigrant communities.
• Excellent analytical capabilities.
• Superior project management skills with a track record of owning problems end-to-end.
• Intuitive grasp of user experience design principles.
• Familiarity with Figma or similar prototyping tools is advantageous.
• Technical educational background or degree is a plus.

Desired Personal Attributes

• Outgoing and adept at building meaningful connections.
• Execution-focused with a prioritized impact-driven mindset.
• Mission-driven, passionate about contributing to social good through technology.
• Organized with systems to manage responsibilities in fast-paced, agile environments.
• Highly motivated, thriving under target-oriented conditions.

Organizational Values

• Prioritize impact above all.
• Collaborate as a team.
• Face and accept reality clearly.
• Take initiative by proposing solutions.
• Persevere with grit.
• Maintain candidness with yourself and others.
• Appreciate detailed excellence.
• Take full ownership of your work.
• Foster a positive atmosphere.
• Enjoy the process, if possible.

Additional Information

Taptap Send is committed to diversity and inclusion, encouraging applications across underrepresented groups and ensuring reasonable accommodations throughout recruitment. Applicants who do not match every qualification are still encouraged to apply, acknowledging challenges such as imposter syndrome.