Manager, Sales Operations

About ICON and the Role

ICON plc is a global leader in healthcare intelligence and clinical research dedicated to accelerating the delivery of new medicines and treatments to patients worldwide. Our core values—integrity, collaboration, agility, and inclusion—guide how we engage with colleagues, customers, patients, and suppliers. The Sales Operations team is integral to shaping commercial strategies and fostering growth through insights driven by data analysis. We are seeking an analytical and commercially savvy Sales Operations Manager who excels at translating complex data into actionable business intelligence to enhance sales performance and revenue growth.

Key Responsibilities

• Evaluate sales results, pipeline dynamics, forecasting accuracy, and market conditions to pinpoint growth opportunities and potential risks.
• Create and update dashboards, reports, and forecasting models to deliver impactful business insights.
• Convert complicated datasets into clear recommendations to assist strategic choices.
• Enhance sales workflows, improve reporting reliability, and boost operational productivity.
• Maintain data integrity, governance, and consistency across commercial systems and intelligence tools.
• Support sales teams by advising on systems, tools, reporting protocols, and operational practices.
• Collaborate with Sales, Finance, Business Development, and Operations leadership to synchronize commercial goals.
• Lead initiatives for continuous improvement aimed at raising sales effectiveness and revenue predictability.
• Mentor and develop junior Sales Operations staff.

Candidate Profile

• Background in Sales Operations, Commercial Excellence, Finance, Revenue Operations, Business Intelligence, Sales Support, Data Analytics, or similar commercial analytics discipline.
• Proven experience interpreting business or sales data and presenting actionable insights to stakeholders.
• Strong commercial understanding with a data-driven approach to influence business decisions.
• Advanced proficiency in Excel including complex formulas, data modeling, pivot tables, and reporting.
• Working knowledge of CRM tools such as Salesforce and insight into commercial data flow within sales processes.
• Familiarity with BI and dashboarding platforms like Tableau, Power BI, or equivalents.
• Experience in pharmaceutical, biotech, clinical research, healthcare, or other data-centric commercial industries is advantageous.
• Excellent communication skills and ability to engage confidently with senior management.
• A proactive, solution-oriented attitude with a passion for leveraging data to optimize business outcomes.

Benefits

• Various annual leave options tailored to local requirements.
• Health insurance plans aligned to you and your family's needs.
• Competitive retirement plans designed for long-term financial security.
• Access to LifeWorks, a global employee assistance program with a network of specialized professionals supporting well-being.
• Life assurance coverage.
• Flexible local benefits including childcare vouchers, bike schemes, gym discounts, subsidized travel, and health assessments.

Inclusion and Equal Opportunity

ICON is committed to fostering an inclusive, accessible environment free from discrimination or harassment. We fully support equal employment opportunities regardless of race, religion, gender, orientation, identity, disability, or veteran status. Reasonable accommodations are available upon request to support applicants with disabilities throughout the recruitment process.

Application Encouragement

If you believe you can contribute but do not meet every qualification, we encourage you to apply as you might be the perfect fit for this or other roles at ICON.