Operations & Maintenance Coordinator – Water / Utilities

Role Overview

We seek a dedicated Operations & Maintenance Coordinator to support and streamline water operations and maintenance efforts. This role involves managing customer and service requests, liaising between clients and technical teams, and ensuring prompt service delivery and issue resolution.

Key Duties

• Receive and accurately log reports from customers and call-centres regarding water-related issues and emergencies.
• Record and track service requests and incidents within the system.
• Coordinate with technicians and maintenance teams to address reported problems efficiently.
• Monitor progress on assigned tasks, ensuring timely completion and closure in the system.
• Escalate any delays in handling maintenance or service requests as necessary.
• Prepare operational documentation and maintain precise records of all service requests received and resolved.
• Work collaboratively with internal departments to maintain uninterrupted water service delivery.
• Communicate professionally with customers to address inquiries and resolve complaints.
• Support operations and maintenance teams through effective coordination of maintenance activities.
• Adhere strictly to health, safety, and environmental policies as well as operational and service protocols.

Candidate Requirements

• Technical High School certificate or Diploma in Civil, Mechanical, Environmental Engineering, Water Resources or related field.
• Between 0 to 4 years of relevant professional experience.
• Preferably experienced or familiar with water operations, utilities, maintenance, or technical service environments.
• Basic understanding of water treatment, distribution, and maintenance processes is beneficial.
• Effective communication and organizational skills for coordination.
• Competent in managing customer requests and complaints with professionalism.
• Proficient in reporting, tracking, and using computer systems for service management.
• Preferred knowledge of Health, Safety, and Environment (HSE) procedures in operational contexts.