Operations Coordinator - Dublin

Overview

Become an integral part of our Operations Team, dedicated to delivering impeccable and personalized client experiences. We ensure the highest level of operational perfection, maintaining a spotless and orderly store environment while managing retail and inventory operations seamlessly.

Key Responsibilities

• Lead back-of-house procedures in the Tiffany store, ensuring smooth operational flow.
• Provide exceptional client service, collaborating closely with store leadership to support team initiatives and drive sales targets.
• Serve as a key holder and act as manager on duty in the absence of managers, overseeing store opening and closing.
• Coordinate order processing, stock management, client service actions, and execute inventory cycles and stock transfers.
• Ensure compliance with Tiffany and LVMH operational standards and KPIs to maintain excellence.
• Maintain pristine store presentation and deliver elevated customer services including hospitality, personalization, catering, and gifting.
• Assist with payment procedures and security measures across various channels including omnichannel services and cash handling.
• Foster an inclusive and supportive workplace culture shaped by the principle that people are central to our success.

Personal Attributes

• Demonstrate professionalism, adaptability, and openness to feedback in all interactions.
• Show resilience when undertaking new challenges and enthusiasm for innovation and improved processes.
• Promote a positive and ambitious attitude, encouraging teamwork and joy within the store environment.
• Engage clients and colleagues with thoughtful communication and build lasting relationships.
• Identify operational challenges and suggest improvements to Store Leadership, supporting adoption of new tools and systems.

Required Qualifications

• Must currently reside and have legal authorization to work in the Republic of Ireland.
• 2-3 years of experience in retail operations, with thorough knowledge of merchandising, client service, administrative tasks, and shipment coordination.
• Strong analytical abilities and proficiency in Microsoft Word and Excel.
• Availability to work retail hours including evenings, weekends, and holidays.
• Highly organized and attentive to detail.
• Flexible to adapt to various tasks based on daily business demands.

Preferred Qualifications

• College or university degree.
• Graduate Gemologist certification or some formal coursework from the Gemological Institute of America (GIA).