Operations Assistant

About TIP Group

TIP Group is recognized as a Great Place to Work4 and prides itself on a team culture that values people, supports growth, and fosters genuine care in the workplace.

Role Overview

As an Operations Assistant, you will play an integral part in ensuring smooth and efficient operational processes. This position demands strong organizational abilities, clear communication, and the capacity to work proactively within a dynamic team environment.

Key Responsibilities

• Coordinating customer sourcing needs from initial requests through on-hire and off-hire stages, managing all servicing, documentation, and compliance tasks.
• Collaborating with a supportive, hands-on team that welcomes your contributions and insights.
• Communicating effectively with customers, vendors, and branch offices to schedule maintenance services such as servicing, MOT bookings, and repairs.
• Managing administrative activities including raising work and purchase orders, validating service documentation, and maintaining up-to-date and accurate system records.

Qualifications and Attributes

• Strong customer service skills paired with professional telephone etiquette.
• A proactive attitude and a strong sense of responsibility regarding one's duties.
• A friendly disposition and a good sense of humor to thrive within a hardworking yet enjoyable workplace.

Employee Benefits

• An employee referral bonus of A31,000.
• Access to private healthcare coverage for employees and their families.
• Annual contributions dedicated to employee well-being.
• Participation in the Aviva pension scheme.
• Income protection insurance available in the event of long-term illness or disability.
• Life assurance coverage worth up to three times the annual salary.
• Option to purchase up to four additional holiday days for enhanced work-life balance.
• Recognition programs including awards such as Christmas vouchers and business hero accolades acknowledging employee dedication.

Backgrounds We've Hired From

Ideal candidates often come from roles such as logistics planners, hire desk controllers, fleet administrators, transport coordinators, service advisors, rental desk agents, workshop administrators, or customer support specialists.