Officer - Full-Time Position

Overview

This role offers an exciting opportunity to join Seneca Gaming Corporation as a Security Officer, tasked with safeguarding guests, employees, and corporate property while delivering exemplary customer service. Employees are encouraged to be a part of a vibrant culture that celebrates achievements and values teamwork.

Key Responsibilities

• Ensure safety and security of guests and team members throughout the Seneca Gaming Corporation premises.
• Demonstrate mastery of the Security Ambassador role, taking on respective duties when assigned.
• Provide assistance and respond promptly to emergencies including medical incidents and guest disputes.
• Exhibit excellent communication skills to calmly defuse conflicts or complaints involving guests.
• Conduct ongoing surveillance and patrols across all designated areas as directed by Security Management.
• Complete assigned posts and tasks in compliance with corporate policies and procedures.
• Successfully complete CPR and First Aid certifications along with any mandatory training designated by the Director of Security.
• Report all rule violations, suspicious activities, or incidents compromising corporate interests to the Security Supervisor.
• Maintain integrity and security within slot, sportsbook, and table game areas.
• Carry out Class III gaming-related duties such as asset transfers, table fills, slot/jackpot escorts, and card & dice verification, adapting as responsibilities evolve.
• Comply fully with all regulations applicable to Class III gaming security and relevant local authorities.
• Participate in internal or external investigations led by security or authorized agencies maintaining confidentiality at all times.
• Upkeep confidentiality regarding departmental operations and all sensitive information.
• Stay current with policies on information security, including acceptable use standards.
• Deliver professional and friendly guest service consistently.
• Fulfill attendance standards and adhere strictly to regulatory, departmental and corporate guidelines.
• Complete designated security training programs within the first nine months of employment.
• Attend all mandatory meetings.
• Understand that job duties, responsibilities, and requirements may change with evolving needs, and work hours align with a 24-hour operational schedule.

Qualifications and Skills

• Minimum age of 18 years at employment commencement.
• High school diploma or equivalent educational qualification mandatory.
• Preference for experience in security, law enforcement, military, or hospitality sectors.
• Proficiency in software relevant to security functions such as report writing, dispatch systems, and common office programs including Word and Excel.
• Strong observation abilities, writing, and spelling competencies.
• Demonstrated capability to thrive in fast-paced, high-attention environments with significant guest interaction.
• Effective verbal and written communication skills to engage with the public, employees, and customers diplomatically.
• Conflict resolution skills with a tactful approach towards problem-solving.

Physical Demands and Work Environment

• Able to stand, walk, and navigate all casino areas extensively.
• Willingness to work during nights, weekends, and holidays.
• Visual requirements include close and distance vision, color perception, peripheral sight, depth perception, and focus adjustment.
• Capability to maintain mental and physical stamina under pressure amidst a noisy, fast-moving casino atmosphere, including exposure to permitted smoking areas.

Compensation and Additional Information

The starting pay rate for this position is $17.50 per hour, negotiable based on relevant experience and education. A $1,000 sign-on bonus is available. Requirements may be adjusted if qualified candidates are not immediately available, and additional benefits or changes may apply.