Modern Workplace Solutions Architect

About the Role

DXC Technology is seeking a knowledgeable Modern Workplace Solutions Architect based in Abu Dhabi, UAE, focusing on defining and overseeing the architecture of modern workplace and end-user technology services within a significant technology transformation initiative. This position entails converting business, user experience, security, and operational demands into scalable Modern Workplace solutions that span endpoint management, digital workplace services, service desk, collaboration, identity, security, automation, and user support platforms. The role demands a combination of technical expertise, architectural insight, service design, integration, and stakeholder engagement to deliver cohesive, secure, and integrated workplace technology ecosystems.

Key Responsibilities

• Develop and maintain comprehensive end-to-end Modern Workplace architecture including standards, patterns, and technology roadmaps.
• Design solutions covering endpoint/device management, Windows endpoints, collaboration, productivity, identity, security, service desk, and digital employee experience.
• Translate business and operational requirements into scalable and viable technical architectures and designs.
• Create high-level and detailed solution designs, architecture diagrams, standards, and integration prerequisites.
• Ensure alignment of Modern Workplace solutions with the broader enterprise architecture and strategic technology plans.
• Architect endpoint management strategies incorporating Microsoft Intune, Windows Autopilot, SCCM/MECM, Microsoft Entra ID, and other Microsoft technologies.
• Define policies for device provisioning, configuration, application delivery, patching, compliance, security, and lifecycle management.
• Support migration from traditional endpoint management models to cloud-native and modern device management.
• Set standards for Windows endpoint builds, configuration baselines, device compliance, and endpoint lifecycle management.
• Design technological capabilities that underpin modern Service Desk and end-user support, integrating service desk, endpoint management, identity, monitoring, automation, and collaboration platforms.
• Promote self-service, knowledge management, automation, remote assistance, virtual agent implementation, and service request facilitation to enhance employee experience and optimize support demand.
• Engage with service management teams to guarantee solutions meet SLAs, operational procedures, and service outcomes.
• Ensure integration of workplace services with Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive) and incorporate identity and security services like Microsoft Entra ID, Conditional Access, MFA, and SSO.
• Embed endpoint security, device compliance, data protection, and Zero Trust principles within the architecture while collaborating with cybersecurity teams for compliance and governance.
• Coordinate integration with ITSM, network, infrastructure, cloud, cybersecurity, IAM, applications, and monitoring technology stacks.
• Participate in architectural and design reviews, provide governance for workplace solutions, review vendor and system integrator designs for compliance with standards.
• Identify architectural risks, technical dependencies, gaps, and integration challenges, then lead resolution efforts.
• Support technical decision-making across various Modern Workplace project streams.
• Oversee architectural aspects through design, build, testing, migration, deployment, cutover, and operational transitions.
• Collaborate closely with engineering, service desk, endpoint, infrastructure, cybersecurity, application, and service management teams.
• Assist with solution validation, technical acceptance, and operational readiness.
• Ensure complete documentation of architecture and operational needs prior to transition to business-as-usual (BAU) operations.
• Provide ongoing technical direction to engineering and delivery teams during implementation phases.

Candidate Profile and Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or closely related field.
• At least 9 years of experience in Modern Workplace, EUC, endpoint management, workplace technology, or related infrastructure fields with roles involving solution architecture or technical design.
• Demonstrated expertise in designing enterprise-scale Modern Workplace / Digital Workplace solutions.
• Strong proficiency with Microsoft Intune, Windows Autopilot, SCCM/MECM, Windows 11, and Microsoft Entra ID.
• Deep knowledge of Microsoft 365 suite including Teams, Exchange Online, SharePoint, and OneDrive.
• Experience integrating endpoint management, identity, security, collaboration, ITSM, and Service Desk technologies into workplace solutions.
• Understanding of Service Desk operational models, ITSM workflows, self-service, automation, knowledge management, and digital employee experiences.
• Proven ability to draft solution architectures, high-level designs, technical documentation, architecture diagrams, standards, and technology roadmaps.
• Well-versed in security frameworks such as Zero Trust, Conditional Access, MFA, endpoint compliance, and device security.
• Hands-on experience working within complex enterprise environments involving multiple technical teams and external vendors.
• Exceptional stakeholder management, communication, technical governance, and problem-solving skills.

Preferred Experience

• Familiarity with ServiceNow ITSM, digital employee experience platforms, virtual agents, self-service applications, or service automation tools.
• Experience delivering extensive Modern Workplace transformation projects, including Windows 11, Microsoft 365, endpoint modernization, or digital workplace initiatives.
• Background in cloud-native endpoint management and transition from traditional SCCM to Intune/Autopilot solutions.
• Experience operating within complex multi-vendor or Master Systems Integrator (MSI) contexts.
• Work experience in UAE or GCC enterprise technology landscapes is advantageous.
• Relevant certifications such as Microsoft 365, Microsoft Endpoint Administrator, Azure Solutions Architect, ITIL, TOGAF, or related credentials are beneficial.

Desired Candidate Attributes

Seeking a professional who comprehends the integration of endpoint management, collaboration, identity, security, Service Desk, automation, and employee-experience technologies as unified services. The ideal architect balances technical design with delivery oversight, consistently ensuring secure, scalable, and user-centric workplace environments while fostering strong stakeholder collaboration throughout implementation and transition phases.