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- Posted
- 6 days ago
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Job description
Job Description
- Troubleshoot Microsoft Teams Rooms application problems such as login failures, application crashes, and meeting connectivity issues.
- Monitor and maintain health of MTR devices including console, compute units, and touch panels.
- Perform basic troubleshooting of audio and video hardware (camera, microphone, speakers) in coordination with the remote support team.
- Resolve display-related issues like non-functional TVs or monitors and resolution problems alongside remote support personnel.
- Manage Teams Rooms resource account configurations, addressing sign-in difficulties and password synchronization.
- Handle integration concerns involving Exchange mailboxes and calendar functions.
- Configure device profiles using Intune or the Teams Admin Center.
- Maintain network connectivity for MTR devices within organizational LAN or Wi-Fi environments.
- Identify and resolve firewall or proxy problems that impact Teams connectivity through internal solutions.
- Conduct preliminary bandwidth assessments.
- Manage application updates for Teams Rooms software.
- Oversee firmware upgrades for certified MTR hardware devices.
- Implement operating system updates where managed by IT departments.