SharePoint Administrator

Overview

We seek a seasoned SharePoint Administrator with over 8 years of practical experience managing both SharePoint Online and On-Premises environments. The ideal applicant will demonstrate strong capabilities in SharePoint administration, patching procedures, Microsoft 365 service support, ticket resolution, and production environment maintenance.

This role demands excellent communication skills and the readiness to work night shifts, specifically from 6:00 PM to 3:00 AM or 9:00 PM to 6:00 AM.

Key Responsibilities

• Administer and maintain SharePoint Online and On-Premises systems ensuring operational stability.
• Conduct configuration, routine monitoring, and troubleshooting of SharePoint environments.
• Plan and execute SharePoint patching, including deployment, validation, and post-patch assessments.
• Diagnose and resolve issues related to SharePoint farms, sites, applications, access control, and performance metrics.
• Oversee management of SharePoint sites, permissions, user groups, libraries, and lists.
• Provide administrative and troubleshooting support for OneDrive for Business.
• Administer Microsoft Teams and resolve related integration and operational concerns.
• Continuously monitor the health and availability of SharePoint and Microsoft 365 services.
• Manage production incidents, service requests, and operational issues utilizing ticketing tools and meet SLA targets.
• Perform root cause analysis and implement effective resolutions promptly.
• Collaborate with infrastructure and application teams to coordinate issue resolution and escalate when necessary.
• Engage in scheduled maintenance, software upgrades, patching, and change management activities.
• Prepare and maintain operational documentation, technical manuals, and knowledge base articles.
• Adhere strictly to ITIL guidelines for incident, problem, and change management processes.
• Maintain clear communication with customers, stakeholders, and internal teams regarding incidents and planned activities.

Qualifications and Skills

• At least 8 years of dedicated SharePoint administration experience.
• Expertise in SharePoint Online and SharePoint On-Premises environments.
• Proficient in SharePoint patch management and troubleshooting techniques.
• Skilled in site and permission management within SharePoint.
• Strong background in OneDrive for Business administration and troubleshooting.
• Experience with Microsoft Teams administration and support.
• Adept at managing support tickets and resolving production incidents.
• Advanced troubleshooting and problem-solving capabilities.
• Sound understanding and practical application of ITIL methodologies.
• Excellent verbal and written communication skills.
• Willingness to work night shifts as specified.

Shift Information

• 6:00 PM to 3:00 AM
• 9:00 PM to 6:00 AM

Night shift flexibility is a mandatory requirement for this position.