SharePoint Administrator

Overview

We seek a seasoned SharePoint Administrator with over 8 years of practical experience managing both SharePoint Online and On-Premises environments. This role demands proficiency in SharePoint administration, patch management, Microsoft 365 services, ticket handling, and support in live production settings. Excellent communication skills and adaptability for night shifts are essential.

Primary Duties

• Manage and support SharePoint Online and SharePoint On-Premises platforms.
• Conduct SharePoint administration tasks such as configuration, monitoring, and troubleshooting.
• Lead SharePoint patch management including planning, deployment, validation, and post-deployment inspection.
• Identify and resolve issues related to SharePoint farms, sites, applications, access, and performance.
• Administer SharePoint sites, permissions, users, groups, document libraries, and lists.
• Support and administer OneDrive for Business functionalities.
• Handle Microsoft Teams administration issues and integration challenges.
• Oversee the operational status and health monitoring of SharePoint and relevant Microsoft 365 services.
• Address production incidents, service requests, and operational challenges through ticketing systems.
• Perform root cause analysis and resolve problems within established service level agreements.
• Collaborate with infrastructure and application teams for problem escalation and resolution.
• Engage in scheduled maintenance, upgrades, patching, and change management initiatives.
• Prepare detailed operational reports and maintain technical documentation and knowledge bases.
• Adhere to ITIL processes concerning incident, problem, and change management.
• Effectively communicate with customers, stakeholders, and internal teams about incidents, modifications, and planned operations.

Qualifications and Skills

• More than 8 years of hands-on SharePoint administration experience.
• Comprehensive expertise in SharePoint Online and On-Premises environments.
• Proficient in SharePoint patching and troubleshooting methodologies.
• Experience managing permissions, site administration, and user groups within SharePoint.
• Working knowledge of OneDrive for Business administration and issue resolution.
• Familiarity with Microsoft Teams administration and support.
• Proven track record of managing production tickets and incidents effectively.
• Strong problem-solving and analytical skills.
• Sound understanding of ITIL frameworks and related processes.
• Excellent verbal and written communication capabilities.
• Availability and willingness to work fixed night shifts (6 PM–3 AM or 9 PM–6 AM).

Shift Requirements

• Mandatory night shifts from either 6:00 PM to 3:00 AM or 9:00 PM to 6:00 AM.