Microsoft Dynamics 365 CRM Technical Lead

Role Overview

DXC Technology is looking for a seasoned Microsoft Dynamics 365 CRM Technical Lead to spearhead the design, development, integration, and delivery of Dynamics 365 Customer Engagement and Power Platform solutions. This leadership role involves guiding development teams, ensuring high-quality outputs, and supporting expansive digital transformation projects.

Key Duties

• Oversee the technical design, customization, and deployment of Dynamics 365 CRM solutions.
• Create and supervise custom plugins, workflows, APIs, and integrations leveraging C# and .NET frameworks.
• Architect integrations between Dynamics 365 CRM and other enterprise applications.
• Develop and enhance solutions on the Power Platform including Power Apps, Power Automate, Dataverse, and Power Pages.
• Engage in requirements analysis, design reviews, solution estimation, and architecture discussions.
• Assist in data migration efforts and maintain data quality standards.
• Manage deployment cycles, release scheduling, and application lifecycle management.
• Diagnose intricate technical issues to boost system efficacy.
• Perform code assessments ensuring alignment with best practices.
• Provide mentorship and technical leadership to development teams across projects.
• Document technical approaches, design blueprints, and user support materials.

Qualifications Required

• Bachelor's degree in Computer Science, IT, or a related discipline.
• A minimum of five years direct experience with Microsoft Dynamics 365 CRM.
• Previous roles involving technical leadership or senior CRM development.
• Expertise in Dynamics 365 Sales, Customer Service, Field Service, and the Power Platform.
• Advanced skills in C#, .NET, ASP.NET, JavaScript, TypeScript, RESTful APIs, and SQL Server.
• Proficiency developing custom plugins, workflows, PCF controls, APIs, and integration solutions.
• Knowledge of Dataverse, Power Apps, Power Automate, security management, and environment configuration.
• Experience integrating Dynamics 365 CRM with ERP and other enterprise systems.
• Familiarity with Azure services including Azure Functions, Logic Apps, Service Bus, Key Vault, and Azure DevOps.
• Comprehensive understanding of solution architecture, security principles, and data governance.
• Demonstrated leadership in directing development teams, conducting code reviews, and managing technical deliveries.

Preferred Attributes

• Certifications in Dynamics 365, Power Platform, Azure, or solution architecture are advantageous.
• Experience with Omnichannel, Customer Insights, Power Pages, or Copilot Studio technologies.
• Background in Agile/Scrum methodologies and DevSecOps workflows.
• Competency in Arabic language is considered beneficial.