Lead Café Supervisor

Position Overview

The Lead Café Supervisor is responsible for ensuring the smooth operation and continued success of the café. Key tasks include maintaining café standards and training new baristas effectively.

Key Duties and Responsibilities

• Prepare Joe Muggs beverages adhering strictly to quality benchmarks and uphold these standards consistently.
• Utilize the Café Communication Binder daily to ensure effective communication and operational continuity.
• Manage visual merchandising for all café merchandise in accordance with established guidelines.
• Complete and submit the Weekly Inventory Sheet to the District Manager.
• Place café supply orders based on inventory assessments.
• Support Managers in the onboarding and skill development of baristas.
• Encourage baristas to achieve targets related to Limited Time Offers, DC, Auto Renewals, Comparable Sales, MFM, and enhance customer service quality in both café and bookstore.
• Coordinate and oversee completion of Preventative Maintenance tasks throughout the week.
• Effectively promote company initiatives during customer interactions.
• Deliver exceptional customer service to all patrons.
• Maintain café cleanliness and conditions as per company standards, including dusting, vacuuming, restroom sanitation, and general facility upkeep.
• Perform any additional duties as assigned to support café operations.

Core Competencies

• Effective communication skills
• Proactive action orientation
• Strong interpersonal abilities
• Team leadership and development capabilities

Qualifications

• High school diploma or its equivalent
• Prior experience in customer service is essential
• Knowledgeable about café products and equipment, including blenders, ovens, espresso machines, and cash registers
• Must be at least 18 years old
• Excellent verbal and written communication skills
• Successful passing of all background checks

Preferred Skills

• Advanced communication skills, both verbal and written
• Ability to multitask efficiently
• Proficiency in cash handling

Physical and Environmental Requirements

• Ability to stand and walk for long periods
• Capability to perform repetitive motions using hands and arms for keyboard and telephone use
• Capacity to lift or assist in lifting objects up to 50 pounds
• Must communicate effectively via speech, sight, and hearing, with or without assistive devices
• Ability to stand, walk, climb, bend, stoop, and crouch as part of daily job duties
• Willingness and ability to perform café supply runs as needed