Laundry Specialist

Overview

The Laundry Specialist is responsible for delivering hands-on technical support across commercial and industrial laundry operations. This role ensures optimal functionality of laundry machinery, chemical dosing systems, wash programs, and associated application processes with a focus on maintenance, troubleshooting, and equipment performance stability.

Key Responsibilities

• Provide direct technical assistance for industrial laundry machinery, including dosing systems, to maintain consistent and efficient laundry operation.
• Diagnose and resolve technical issues affecting tunnel washers, washer extractors, pumps, controllers, and other laundry equipment, escalating complex problems as necessary.
• Verify and maintain chemical dosing setups, including pumps, tubes, and calibration, to guarantee accurate chemical application during washing cycles.
• Assist in implementing and adjusting wash programs and machine configurations per laundry application standards.
• Support installation, testing, and commissioning of laundry dosing equipment and related systems at client locations.
• Perform scheduled preventive inspections and maintenance checks to reduce equipment downtime.
• Coordinate minor technical repairs and liaise with Engineering for advanced maintenance tasks beyond the technical scope.
• Collaborate with Laundry Application Expert in chemical titration, water quality assessments, wash cycle testing, and process enhancements.
• Monitor equipment and dosing system performance for wash quality, chemical consumption, and operational efficiency, taking corrective actions when needed.
• Visit client laundry facilities to examine equipment, troubleshoot complaints, and restore proper functionality.
• Manage spare parts requirements and coordinate replacements with internal teams.
• Deliver hands-on training to customer operators on equipment use, dosing systems, routine checks, chemical handling, and basic troubleshooting.
• Maintain comprehensive technical documentation, including service records, checklists, and reports of interventions.
• Adhere strictly to health and safety protocols regarding chemical handling, PPE use, equipment isolation, and site-specific procedures.

Performance Indicators

• Completion and timeliness of technical service requests and problem resolution.
• Equipment availability and reduction of recurring technical faults.
• Accuracy and compliance of dosing system calibration.
• Completion of scheduled preventive inspections and follow-up on identified issues.
• Rate of first-time technical issue resolution and minimized repeat service calls.
• Effective management of installation and commissioning tasks.
• Resolution of customer technical complaints and responsiveness in service.
• Accuracy and timely completion of technical records and reports.
• Strict adherence to safety standards during all technical activities.

Qualifications & Experience

• Diploma or technical certification in Mechanical, Electrical, Electromechanical, Industrial Maintenance, or a closely related field.
• Preferable technical training related to commercial or industrial laundry equipment, dosing systems, pumps, or similar technologies.
• At least 2 to 4 years' practical experience in commercial or industrial laundry technical support, maintenance, or related areas.
• Hands-on expertise in troubleshooting laundry equipment and dosing systems.
• Working knowledge of tunnel washers, washer extractors, pumps, controllers, and dosing equipment.
• Understanding of laundry chemicals and safe handling procedures.
• Ability to interpret technical manuals, diagrams, and perform site-based technical tasks.
• Basic computer literacy and ability to maintain reports.
• Possession of a valid driver's license with willingness to travel to onsite customer locations.

Tools & Skills

• Industrial Laundry Equipment Handling
• Tunnel Washer and Washer Extractor Operation
• Chemical Dosing and Calibration
• Pump and Controller Troubleshooting
• Technical Inspection and Preventive Maintenance
• Equipment Installation and Commissioning Techniques
• Basic Laundry Chemistry and Chemical Safety
• Wash Programme Setup and Adjustment
• Titration and Water Quality Testing
• Technical Documentation and Reporting
• Root Cause Analysis
• Health, Safety & PPE Compliance

Working Environment

• Role predominantly based in the field, involving frequent visits to customer laundry sites.
• Full-time schedule requiring flexibility to manage urgent technical requests, repairs, installations, and preventive maintenance.
• Hands-on engagement in environments with active laundry equipment, chemical dosing systems, and water systems, requiring standing, accessing machinery areas, and adhering to safety protocols.

Reporting & Relationships

• Reports directly to Laundry Manager or Technical Services Manager.
• Works closely with Laundry Application Experts, Laundry Operations, Engineering, Sales, Supply Chain, and Warehouse teams internally.
• Liaises externally with clients’ laundry operators, maintenance personnel, and technical equipment partners as needed.