Kiosk Sales Representative - Arabic Speaking

About the Role

The Kiosk Sales Representative is an integral member of the luxury retail team focusing on upscale fragrances, home and office aroma diffusers, and other premium scent products. This position is stationed within bustling indoor retail venues such as malls or department stores and is dedicated to delivering a first-class customer experience with personalized consultations and expert product presentations.

Responsibilities

• Engage customers warmly to understand their preferences and recommend suitable products.
• Effectively demonstrate product features, benefits, and promotions to encourage purchases.
• Address questions confidently and close sales through upselling and bundle offers.
• Operate the Point-of-Sale system efficiently managing transactions, refunds, and exchanges.
• Maintain accurate daily sales records and cash handling procedures.
• Keep the kiosk clean, neat, and attractively merchandised following brand guidelines.
• Replenish stock and manage display organization to drive customer interest.
• Achieve or exceed sales targets on a daily, weekly, and monthly basis.
• Participate actively in promotional events and campaigns at the kiosk.
• Provide excellent after-sales support including warranty and return policy explanations.
• Handle customer concerns calmly and escalate when necessary.
• Monitor inventory levels, assist in stock receipt and organization.
• Collaborate with kiosk team members for smooth shift handovers and consistent service.
• Report performance, customer feedback, and operational issues to supervisors.

Qualifications & Skills

• Experience in retail sales or direct customer selling preferred.
• Bachelor’s degree in Business, Marketing, or related disciplines is advantageous but not mandatory.
• Strong communication and customer service aptitude.
• Problem-solving abilities and capacity to thrive in a fast-paced environment.
• Prior familiarity with POS systems and handling of cash and digital payments.

Other Requirements

• Experience within mall or kiosk sales environments preferred.
• Flexibility to work weekends, holidays, and varied shifts.
• Must be well-groomed, enthusiastic about premium wellness products, and able to connect with discerning customers.