Indirect Named Account Manager

About the Role

At Mitel, this position offers the chance to support businesses in enhancing connectivity, collaboration, and customer experiences. As an Indirect Named Account Manager (iNAM), you will serve as a crucial strategic partner for Enterprise and Upper Mid-Market clients. Your role balances proactive new business acquisition (hunting) with nurturing existing customer relationships (farming) by leveraging upselling strategies and technological expertise.

Key Duties

• Proactively identify and secure new customers within industry verticals by collaborating closely with strategic partners.
• Grow current customer accounts through tailored upselling, including migrations, system upgrades, and customized business cases.
• Manage the entire sales process, from cold outreach and pipeline development through deal closure and ongoing account management.
• Develop and maintain strong executive-level (C-suite) relationships with partners and clients, supporting partners on end-customer projects and promoting Mitel solutions.
• Regularly monitor the sales pipeline and accurately forecast business developments to meet revenue goals.
• Position Mitel as a leading provider of Unified Communications, Contact Center, and Hybrid Collaboration solutions, differentiating from competitors, especially within Microsoft Teams integration contexts.
• Ensure compliance with internal programs, manage bid approval processes, and maintain detailed records in CRM systems.

Candidate Profile

• Holds a bachelor's degree in Business Administration, Computer Science, Information Systems, or a related discipline, or equivalent experience.
• Possesses several years of substantial experience in ICT sales with proven success in acquiring new enterprise customers.
• Demonstrates a strong business development drive and ability to open new market opportunities alongside channel partners.
• Exhibits excellent negotiation skills and the ability to influence and engage decision-makers at the C-level through value-based selling.
• Analytical thinker able to assess market trends and strategically prioritize sales activities.
• Fluent in German and English with outstanding communication, presentation, and negotiation skills.
• Technically knowledgeable in IP architectures, hybrid cloud solutions, UCaaS, CCaaS, and SIP technology.
• Experienced user of CRM platforms like Salesforce and digital sales tools such as LinkedIn Sales Navigator.
• Available to travel within the region to maintain strong partner and client relationships.

Additional Details

The iNAM is a central strategic partner and enabler for a customer base that may include up to 1,000 users within strategic partners and enterprise segments. The role emphasizes partnership-driven growth, combining technological expertise with collaborative relationship management to ensure sustainable success and high customer satisfaction.

All applications are handled with fairness and transparency; advanced AI tools may be used for screening based on skills and experience. Final hiring decisions remain with the hiring managers.

Mitel is dedicated to workforce diversity and inclusivity, encouraging applications from diverse backgrounds.