Incident Responder - Network Steward

Location and Work Schedule

This position is based at the Transmission Gully Motorway in Wellington, New Zealand. The role follows a roster of four days on followed by four days off, working rotating 12-hour shifts. Day shifts run from 6:00am to 6:00pm, while night shifts are from 6:00pm to 6:00am.

Role Overview

As an Incident Responder / Network Steward, you will play a crucial role in patrolling the motorway network, attending to incidents and emergencies, assisting motorists, and ensuring the smooth and safe operation of this significant transport corridor.

Key Duties

• Perform regular patrols along the Transmission Gully motorway.
• React promptly to incidents, vehicle breakdowns, and emergency scenarios.
• Support traffic management efforts and implement road closures as necessary.
• Detect and report any hazards, defects, or maintenance needs on the network.
• Collaborate effectively with emergency services, contractors, and operations teams.
• Keep detailed and accurate records and incident documentation.
• Adhere to all health, safety, and environmental protocols.
• Provide exceptional customer service to road users.

Candidate Profile

• Must hold a valid Class 2 Driver Licence.
• STMS Category C certification is preferred.
• Experience in sectors such as traffic management, civil construction, emergency response, road maintenance, or security is advantageous.
• Excellent communication and sound decision-making abilities.
• A calm and professional demeanor when handling high-pressure incidents.
• A proactive attitude towards safety and risk assessment.
• Ability to work independently and collaboratively within a team environment.
• Physical fitness and readiness to work outdoors in varying weather conditions.

Why Work with Ventia?

• Attractive and competitive pay structure.
• A balanced work-life schedule through a structured 4-on / 4-off roster.
• Opportunity for continuous training and professional development.
• Access to Southern Cross Health Essentials Plan for healthcare benefits.
• Exclusive discounts on fuel, retail, travel, and lifestyle products via the Boost App.
• Discounted gym memberships through Fitness Passport across New Zealand.
• Employee Assistance Programme (EAP) for confidential support.
• Meaningful work contributing to major New Zealand infrastructure safety and efficiency.

About Ventia

Ventia is a premier service provider maintaining and managing critical infrastructure in Australia and New Zealand. With a workforce exceeding 35,000 employees and contractors across 400 sites, Ventia is committed to fostering a supportive and inclusive work environment that promotes fairness, respect, and career advancement. The company values diversity and encourages applications from all backgrounds, including Māori and Pasifika peoples and individuals of all genders, identities, and beliefs. Ventia ensures an accessible recruitment process with accommodations available upon request.