Housing Support Manager

Overview

Join our dedicated team in the Mangere area of Auckland as a Housing Support Manager. In this role, you will engage closely with a selected group of customers and their whānau, fostering supportive and lasting relationships to ensure their housing and wellbeing needs are consistently addressed as circumstances evolve.

Key Responsibilities

• Assist customers in achieving stable housing and social wellbeing.
• Manage portfolios comprising low to medium needs customers, including addressing disruptive behaviours effectively.
• Conduct home visits to customers' Kāinga Ora residences and attend stakeholder meetings to coordinate tailored support and services.
• Travel extensively within the region as required for in-person support and meetings.
• Handle rent arrears and debt recovery initiatives with tenants.

Candidate Profile

• Possess in-depth knowledge and practical experience with the Residential Tenancy Act.
• Excel at building relationships across diverse populations and backgrounds.
• Demonstrate skill in de-escalating intense emotional situations through problem-solving and empathetic engagement.
• Exhibit strong critical thinking abilities, adaptability, and efficient prioritisation in a dynamic environment.
• Comfortable and proficient in managing arrears and debt recovery processes.
• Technologically adept with an aptitude for quickly learning new digital tools and systems.
• Experience in tenancy, emergency, or social housing sectors is advantageous.
• Passion for supporting individuals facing complex housing and wellbeing challenges.
• Cultural awareness that supports responsive and respectful engagement, particularly with Māori and Pasifika communities.
• Excellent verbal and written communication skills.

Benefits and Culture

We provide competitive remuneration, five weeks of annual leave, and an extensive benefits package that includes various insurance offerings, flexible work arrangements, and opportunities for career progression. Our organisation values wellbeing and work-life balance, offering training, secondments, and study options to support your professional growth.

About Kāinga Ora - Homes and Communities

We are committed to transforming New Zealand’s housing landscape by creating thriving homes and communities. Our work positively impacts the lives of New Zealanders, guided by the principles of Te Tiriti o Waitangi and a commitment to building strong partnerships with Māori and iwi.

Our Organisational Values

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Application Details

Candidates interested in applying should refer to our careers portal for the full position description and application submission. We encourage applicants from diverse backgrounds, welcoming unique experiences and perspectives. Note that applications will be reviewed as they arrive, with the right to close the vacancy early. Current Kāinga Ora employees affected by organisational changes are given priority consideration.