Housekeeping Supervisor

Company Overview

Avani Victoria Falls Resort is part of the Minor Hotels group, a brand committed to balancing vibrant social atmospheres with comfortable and functional design. The resort emphasizes an upbeat service culture centered on genuine hospitality, stylish accommodation, and locally inspired cuisine. With expanding locations worldwide, Avani values employees who take pride in attention to detail and providing a warm, welcoming experience.

Job Location

Livingstone, Southern Province, Zambia – Avani Victoria Falls Resort

Key Responsibilities

• Maintain cleanliness standards across all public spaces, guest areas, and back-of-house zones at all times.
• Enforce strict adherence to health and safety protocols within the department.
• Ensure all housekeeping staff are trained and operating according to departmental Standard Operating Procedures (SOPs) and Local SOPs (LSOPs).
• Provide orientation and ongoing coaching to new and current team members to support their development and performance.
• Support management in supplier relationship coordination.
• Maintain accurate inventories and records of linen, uniforms, and related materials.
• Properly store lost and found items and manage corresponding logs diligently.
• Monitor and maintain appropriate par levels of linen, towels, and uniforms to align with inventory requirements.
• Foster a positive and motivating work environment within the housekeeping department and maintain good inter-departmental relationships.
• Train personnel to be proficient across multiple housekeeping functions.
• Implement strategies to reduce waste of materials and amenities effectively.
• Maintain key control protocols to safeguard assets.
• Control and manage overtime by promptly addressing operational issues.
• Meet and exceed VIP guest expectations and special requests, including accommodating families visiting with children.

Additional Information

The list of duties is indicative but not exhaustive; employees are encouraged to proactively identify ways to enhance service quality and support colleagues and the overall business.