Housekeeping Supervisor

About Sofitel Auckland Viaduct Harbour

Experience luxurious modern hospitality at Sofitel Auckland Viaduct Harbour, where the spirit of New Zealand blends with French elegance. Sofitel's service philosophy values meticulous detail and sophisticated touches to create delightful, tailor-made guest experiences. As hospitality ambassadors, the team strives for excellence and genuine service that feels like a warm home combined with opulent comfort.

Role Purpose

The Housekeeping Supervisor is entrusted with curating a luxurious and comfortable environment for guests, ensuring each stay is memorable through attentive care, exceptional cleanliness, and superior service standards.

Key Responsibilities

• Lead and manage a team of ambassadors to uphold consistent high standards of cleanliness and operational efficiency according to Sofitel's premium service level.
• Communicate effectively with team members, motivating and empowering them to deliver excellence in guest care.
• Collaborate with management to ensure department operations remain efficient, cost-conscious, and aligned with hotel policies.
• Allocate daily room assignments to the Room Attendant team based on business demands and hotel standards to maximize resource utilization.
• Conduct daily briefings covering hotel updates and guest feedback to keep staff informed and aligned.
• Train employees by ensuring attendance at scheduled programs and meetings for skills and knowledge enhancement.
• Perform daily inspections of guest rooms and public and staff areas to maintain pristine standards.
• Manage cleaning supplies and equipment, guaranteeing proper storage, issuance, and usage per manufacturer and procedural guidelines.
• Order linen prudently according to operational needs and budgets, monitoring cost-effectiveness.
• Prepare monthly reports on linen and uniform reconciliations and assist with regular inventories of equipment, amenities, and linens.
• Record and track maintenance issues reported via the hotel PMS system, ensuring rooms meet quality standards before being released back to inventory.
• Handle guest laundry and lost property appropriately according to hotel policies.
• Work closely with Front Office and Maintenance teams to ensure rooms are ready and guest requests fulfilled promptly.
• Ensure VIP rooms are fully equipped with requested amenities as specified by Front Office or management.
• Review and authorize employee timesheets each shift, verifying accuracy and tracking productivity.
• Comply with health and safety regulations by managing the proper use and storage of cleaning agents per manufacturers' instructions.

Qualifications and Skills

• Proven experience in a supervisory housekeeping role within the hotel industry with collaborative experience involving business stakeholders.
• Ability to adapt to changing priorities and strategically align departmental activities with overarching organizational goals.
• Strong organizational and presentation capabilities.
• High self-awareness and a proactive approach toward personal and professional growth.

Additional Information and Benefits

• Access to "Learn your Way" program through Hero platform - earn while you learn.
• Exclusive Accor Heartist Benefits including global discounts on food, beverage, and accommodation.
• Complimentary one-night stay with breakfast after 12 months of service.
• Free meals provided during shifts.
• Accor's Parental Leave Scheme offering up to 12 weeks paid leave for primary carers and 2 weeks for secondary carers.
• Dedicated wellness initiatives and Employee Assistance Program access.