Spa Receptionist

Overview

At Sofitel Auckland Viaduct Harbour, we embody a blend of modern luxury with the spirit of Aotearoa and French refinement, creating a distinctive hospitality experience. We seek a Spa Receptionist to serve as a welcoming ambassador who delivers exceptional luxury service to guests, maintaining a polished and attentive presence to enhance every visit to our spa.

Key Responsibilities

• Manage daily spa front desk operations efficiently and professionally.
• Provide an exceptional first impression through courteous, knowledgeable, and groomed interaction with every guest.
• Maintain impeccable luxury service standards in all guest interactions.
• Offer warm and welcoming service consistently without compromise.
• Build lasting relationships with returning customers through attentive service.
• Act as a spa expert by offering detailed product and treatment information, performing demonstrations, and facilitating suggestive and add-on sales.
• Ensure guests are booked for future treatments to maintain ongoing engagement.
• Perform treatments best suited to individual guest needs using a variety of techniques.
• Stay knowledgeable about spa therapies, products, and facilities to assist clients effectively.
• Keep assigned rooms stocked with necessary products, supplies, disposables, and tools.

Candidate Requirements

• Proven experience working in a luxury spa reception role is essential.
• Familiarity with spa booking systems or property management systems is preferred.
• Strong organizational skills and ability to manage time effectively.
• Exceptional attention to detail with an understanding of luxury guest expectations.
• Excellent communication skills, both verbal and written.
• A positive, team-oriented attitude with a willingness to grow professionally.
• Capability to perform well under pressure without affecting service quality.
• Ability to develop cooperative relationships within the team and externally.
• Maintains a professional image through personal presentation and interpersonal skills.
• Proactively initiates guest contact and builds rapport easily.
• Strong presentation abilities and high self-awareness with commitment to self-improvement.

Additional Information

• Access to Docebo e-learning platform allowing learning with pay.
• Attractive Accor Heartist employee benefits including discounted food, beverage, and accommodation worldwide.
• Complimentary meals provided during shifts.
• Generous parental leave options: up to 12 weeks for primary carers and 2 weeks for secondary carers.
• Access to Employee Assistance Program for support.