Housekeeping Manager

Overview

This managerial position at a luxury hotel in Panaji, Goa encompasses oversight of housekeeping, recreation/health club, and possibly laundry operations. The role involves supervising daily shift activities to ensure guest rooms, public areas, and employee zones are maintained to high cleanliness and upkeep standards. The position also involves inspections, enforcing corrective actions, managing budget adherence, and supporting overall guest and staff satisfaction.

Primary Responsibilities

• Coordinate communication of guest room status efficiently to the Front Desk.
• Perform daily inspections of guest accommodations to ensure quality.
• Assign cleaning tasks based on immediate cleaning needs and anticipated check-outs or discharges.
• Maintain inventory checks to guarantee adequate supply levels.
• Implement and supervise an effective inspection protocol for all guest and public spaces.
• Manage department operations with awareness of financial goals, aiming to meet or exceed budget targets.
• Ensure staff are equipped with necessary supplies, tools, and proper uniforms.
• Communicate required attention areas to employees and confirm understanding.
• Oversee the compliance of housekeeping policies, standards, and procedures across shifts.
• Lead departmental meetings to communicate objectives and drive performance.
• Utilize available training resources to educate new room attendants and provide ongoing coaching.
• Foster positive, collaborative relationships among staff, promoting open communication.
• Create schedules responsive to business needs and monitor attendance records.
• Enforce consistent application of policies, including disciplinary actions following established procedures.
• Manage staffing levels to balance guest service quality, operational demand, and financial targets.
• Observe and provide feedback on employee service behaviors and recognize achievements.
• Encourage employee engagement through feedback mechanisms and open-door communication.
• Address guest complaints promptly and work towards elevating guest satisfaction continuously.
• Embody and promote the brand's service culture and philosophy.

Qualifications

• High school diploma or equivalent with a minimum of two years’ experience in housekeeping or related professional field; OR
• An accredited two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or similar majors with no required prior work experience.

Additional Information

The role is located on-site in Goa, India. It is a full-time management position within the Housekeeping & Laundry category. The employer endorses equal opportunity practices and celebrates diversity and inclusion among employees. The company culture emphasizes innovation, inclusivity, and excellence in luxury hospitality service standards.