Housekeeping Coordinator

About the Role

Join a distinguished hotel part of the Accor group, known for its extensive network covering over 45 brands, 5,500 hotels, and 10,000 restaurants globally. This position offers prospects for professional growth and the chance to positively impact guests, colleagues, and the environment. Embrace the role as a Heartist® and bring passion and dedication to a vibrant hospitality environment.

Primary Responsibilities

• Facilitate clear and efficient communication flow between the Housekeeping Department and other hotel departments including Front Office, Engineering, and Royal Service.
• Respond promptly to telephone calls, answering within three rings using the hotel’s designated phone etiquette and ensuring consistent follow-up actions.
• Document all phone interactions comprehensively in the housekeeping coordinator’s log or enter details into Royal Service software for tracking purposes.
• Address guests by name during conversations to enhance guest relations.
• Operate hospitality management systems such as OPERA and Swiss/Royal Service proficiently.
• Maintain accurate records of guest loan items (e.g., extra chairs, foam pillows), tracking these assets within OPERA.
• Relay information regarding blocked and VIP rooms, along with their specific preferences, to Team Leaders in a timely manner.
• Oversee house and room attendants to ensure guest requests are fulfilled efficiently.
• Monitor room statuses vigilantly to guarantee the availability of clean rooms for arriving guests.
• Manage the security and accountability of departmental keys, mobi-talks, and iPhones, including conducting regular inventories and reporting any losses immediately to the Assistant Manager.
• Assist in distributing keys, mobiles, or documents to staff as required.
• Handle all lost and found inquiries promptly, recording items properly and storing them in clearly labeled boxes to facilitate retrieval.
• Communicate any guest complaints pertaining to lost items to the Security Department and Duty Manager, especially if compensation considerations arise.
• Ensure secure access and orderly maintenance of the lost & found room, including disposing of items past their retention period.
• Adhere to safe working practices and emergency protocols diligently.
• Contribute as an active participant in departmental leadership initiatives.
• Maintain strict confidentiality and discretion concerning guest information.
• Perform additional duties as assigned by hotel management and housekeeping leadership.

Additional Information

You will be part of a close-knit team within a dynamic hotel environment, promoting a culture of collaboration and mutual respect. The company is committed to diversity and inclusivity, striving to recruit and advance a diverse workforce.