Hotel Cleanliness Supervisor

Role Summary

The Hotel Cleanliness Supervisor is responsible for inspecting guest rooms, public areas, and pool areas after housekeeping services to ensure adherence to quality standards. This role involves preparing room availability reports, monitoring room conditions, prioritizing cleaning schedules, and updating room status for guest departures. The supervisor aids the Housekeeping Department in daily operations and acts as the liaison coordinating activities between Housekeeping, Engineering, Front Desk, and Laundry departments.

Key Responsibilities

• Inspect rooms and public spaces post-cleaning to confirm quality standards are met.
• Prepare and manage reports on room availability and condition.
• Identify discrepancies in room availability and communicate with the Front Desk to resolve these issues.
• Prioritize and update room cleaning schedules, including for departing guests.
• Coordinate efforts among Housekeeping, Engineering, Reception, and Laundry teams.
• Document all changes in assignment sheets and work boards and communicate shift handover information.
• Complete all required paperwork and assist management with hiring, training, scheduling, evaluating, advising, disciplining, motivating, and coaching staff.

Safety and Compliance

• Adhere to company safety policies and procedures; report maintenance issues, hazards, accidents, or injuries promptly.
• Complete safety training and certifications as required.
• Maintain a clean and professional appearance including uniform upkeep.
• Respect confidentiality and protect company property.
• Support coworkers respectfully and help teams achieve shared objectives.

Physical and Operational Requirements

• Perform various physical tasks including walking, running, bending, reaching, lifting (up to 24.75 kg alone, heavier with assistance), pushing and pulling equipment over uneven surfaces.
• Operate equipment and tools, visually inspecting for defects and using motricity and coordination skills.
• Endure prolonged periods of standing, sitting, walking, kneeling during shifts.
• Communicate effectively with colleagues using clear, professional language.

Desired Qualifications and Experience

• Secondary school diploma or equivalent (General Educational Development certificate).
• At least one year of related work experience, including supervisory experience.

Company Commitment

We are dedicated to equal employment opportunities, embracing diversity and inclusion across all aspects of our workforce. Our environment celebrates and respects varied backgrounds, talents, and experiences. We comply with laws prohibiting discrimination based on disability, veteran status, or other protected attributes. Joining St. Regis Hotels & Resorts means becoming part of a prestigious luxury brand offering exquisite experiences in top global destinations and a supportive team under Marriott International.