Guide Supervisor

Job Overview

We are looking for experienced Guide Supervisors to lead and manage teams that assist visitors, handle crowd control, and provide operational support. The role involves overseeing frontline staff to guarantee visitors receive professional, clear, and consistent assistance.

Main Duties

• Manage and coordinate assigned guides and frontline staff.
• Distribute personnel across various operational areas and locations.
• Hold daily briefings and communicate operational directives.
• Track attendance, appearance, and performance of team members.
• Ensure smooth visitor guidance and control of crowd movement.
• Address visitor questions and escalate issues when necessary.
• Collaborate with teams from Operations, Security, Traffic Control, and Health, Safety & Environment.
• Assist with emergency procedures and evacuation processes.
• Create basic reports for shifts and incidents.
• Maintain excellent customer service standards.

Candidate Qualifications

• Experience supervising teams in events, hospitality, customer service, security, facilities management, or busy public venues.
• Strong leadership abilities and effective communication skills.
• Proficient in English; knowledge of Arabic is a significant advantage.
• Capable of managing teams in fast-paced, high-traffic environments.
• Preference given to candidates with experience in Qatar or the GCC region.
• Willingness to work varying shifts, including weekends, to meet operational needs.