Guest Services Agent
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
This position is based at Souq Waqif Boutique Hotel By Tivoli in Doha, Qatar. Minor Hotels, managing a portfolio of over 530 properties across more than 50 countries, offers a dynamic working environment with well-known brands such as Anantara, Avani, and Tivoli. The focus of the Guest Services Agent role is to provide expert and courteous service to guests at all times.
Key Responsibilities
The Guest Services Agent is tasked with managing reservations, warmly welcoming and registering guests, delivering exceptional service throughout their stay, and efficiently handling guest check-out procedures. Promptly addressing all guest inquiries, requests, and feedback to ensure an enjoyable and satisfactory hotel experience is essential.
Qualifications and Skills
- Strong dedication to excellent customer service standards.
- Previous experience in hotel front office operations is advantageous.
- Proficiency in English with excellent communication capabilities.
- Availability to work various shifts, including weekends and public holidays.
- Computer proficiency with Microsoft Office applications; familiarity with Property Management Systems (PMS) is preferred.
Industry
Hospitality