Cluster Guest Service Center Agent

About the Company

Minor Hotels is a global hotel owner, operator, and investor managing over 530 properties under brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, spanning more than 50 countries. Their portfolio caters to diverse traveler needs and preferences across regions including Asia Pacific, Middle East, Africa, Indian Ocean, Europe, and South America.

Job Location

Al Najada Doha Hotel By Tivoli, Doha, Qatar

Role Overview and Responsibilities

• Anticipate guest needs and respond to inquiries with attentiveness and helpfulness.
• Acquire comprehensive knowledge of hotel offerings, including room categories, pricing, features, facilities, dining options, spa promotions, and other properties within the group.
• Take initiative and accountability for consistently delivering high-quality guest service and maintaining a positive service attitude.
• Ensure guest satisfaction issues are addressed promptly with timely follow-ups.
• Demonstrate proactive and creative problem-solving to present alternatives aligned with guest requirements.
• Foster effective and cooperative collaboration with all hotel departments.
• Participate in hotel events, daily briefings, and training sessions to enhance professional capabilities.

Qualifications and Requirements

• Strong dedication to providing excellent customer service.
• Previous experience in hotel front office operations is advantageous.
• Excellent communication skills in English; proficiency in Arabic is considered a plus.
• Willingness to work flexible shifts including weekends and public holidays.
• Proficiency in Microsoft Office applications; familiarity with current Property Management Systems (PMS) is preferred.