Guest Service Supervisor

About the Role

Join Souq Waqif Boutique Hotel by Tivoli, part of Minor Hotels - a global hospitality group managing over 530 properties across various regions including Asia Pacific, Middle East, Africa, Indian Ocean, Europe, and South America. The Guest Service Supervisor will oversee front office and guest relations operations, ensuring exceptional service delivery that aligns with company standards.

Primary Responsibilities

• Lead and assist guest service and front desk teams throughout shifts to provide smooth operations.
• Manage seamless check-in and check-out procedures to enhance guest experience.
• Handle guest inquiries, complaints, and requests with professionalism and efficiency.
• Ensure service quality is consistently upheld according to company guidelines.
• Train, mentor, and coach staff members to improve performance and customer service skills.
• Create shift schedules and delegate tasks appropriately among team members.
• Liaise and collaborate closely with housekeeping, maintenance, and other departments for coordinated guest services.
• Oversee accurate billing, reservations management, and handle cash processes responsibly.
• Maintain the cleanliness and organization of lobby and guest areas to ensure a welcoming environment.
• Support VIP guest arrangements and handle escalated issues sensitively and promptly.
• Keep detailed records, reports, and operational logs for ongoing management review.
• Adhere to health, safety, and company policies to maintain a compliant working environment.

Required Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or a related discipline.
• Between 2 to 5 years of experience in hospitality or customer service roles.
• Previous supervisory or leadership experience is advantageous.
• Strong verbal and interpersonal communication skills.
• Demonstrated capabilities in problem-solving and conflict resolution.
• Working knowledge of hotel management software such as Opera and Fidelio.
• Flexibility to work in shifts, including weekends and holidays.
• Excellent organizational and multitasking skills to manage various priorities effectively.

Additional Information

The position is full-time and onsite at the Souq Waqif Boutique Hotel in Doha, Qatar. Candidates should be prepared for dynamic work schedules and be committed to maintaining high standards of guest service excellence.