Guest Relations Executive

About the Company

Become part of Accor, a global leader in responsible hospitality with over 45 distinctive brands, operating 5,600 hotels, 10,000 restaurants, and lifestyle venues across 110 countries. Each brand maintains its own unique identity, allowing you to truly express yourself. Accor strives to innovate relentlessly and challenge norms, fostering a culture where hospitality is viewed as a passionate craft.

As a Heartist®, you'll join a nurturing and supportive team where personal growth and career development are encouraged across various hospitality sectors worldwide. Employees enjoy exclusive benefits tailored to the industry alongside meaningful recognition for their dedicated contributions.

Every role contributes towards creating memorable, impactful experiences for guests, colleagues, and the planet, reflecting hospitality as a heartfelt endeavor.

Job Overview

The Guest Relations Executive oversees all activities within the Guest Relations section during their shift, ensuring operational excellence and guest satisfaction.

Responsibilities include executing all tasks following proper procedures promptly, consistently employing effective work methods and maintaining high guest service standards. The goal is to ensure guests’ first and last impressions of the hotel are positive, warm, and professional.

This role requires coordination with various departments to facilitate seamless operations. The executive must engage with guests actively to comprehend and address their needs, supporting the team to do the same.

They are responsible for managing guest check-in and check-out processes efficiently, with a warm and friendly approach. Additionally, the executive provides guests with clear, informative guidance about the hotel's services and amenities.