Guest Experience Expert

Position Overview

At St. Regis Hotels & Resorts in Goa, we are searching for Guest Experience Experts to create memorable and bespoke experiences for our guests beyond simple check-in and check-out processes. This role empowers individuals to proactively support guests throughout their stay by managing operational tasks, addressing requests, preparing reports, and sharing local insights, all while ensuring a seamless and engaging service.

Key Responsibilities

• Initiate and deliver a broad range of guest services, guiding visitors throughout their visit.
• Efficiently handle operational requirements, respond to guest inquiries, and maintain necessary documentation.
• Promote an enjoyable and informative guest experience by communicating local highlights and amenities.
• Maintain compliance with company policies, ensure confidentiality, safeguard assets, and uphold quality and professionalism standards.
• Engage actively in physically involved tasks such as standing, walking, lifting, and moving objects up to 10 pounds as part of daily duties.

Qualifications & Experience

• Minimum educational attainment: High school diploma or GED equivalent.
• No prior related or supervisory work experience required.
• No specific licenses or certifications necessary.

Additional Information

• Job Number: 26076531
• Category: Rooms & Guest Services Operations
• Location: 438 1 34 Mobor, Goa, India 403731
• Employment Type: Full Time, Non-Management
• Remote Work: Not applicable; role requires onsite presence.

Company Commitment

Marriott International promotes an inclusive work environment, embracing diversity and ensuring equal opportunity for all applicants regardless of protected characteristics. St. Regis is renowned for its fusion of classic luxury and modern service, operating over 50 high-end hotels globally, including the flagship St. Regis property inaugurated in New York. Joining us means becoming part of a prestigious portfolio and a global community dedicated to excellent guest services and personal growth.