Guest Experience Expert

Position Overview

Four Points by Sheraton in Makassar, South Sulawesi, Indonesia is searching for a Guest Experience Expert dedicated to delivering an exceptional and unique guest journey beyond mere check-ins and check-outs. This role involves taking proactive steps to assist guests throughout their stay, managing operational tasks, responding to guest requests, generating reports, and informing guests about local attractions. Assistance with luggage handling and vehicle loading/unloading may also be required.

Key Responsibilities

• Provide a memorable and comprehensive guest experience at every stage of their visit.
• Manage guest requests and operational processes smoothly and efficiently.
• Assist guests with transporting luggage to and from their rooms or designated areas.
• Ensure compliance with company policies related to safety, confidentiality, asset protection, and quality standards.
• Maintain a professional appearance and communication at all times.

Physical Requirements

• Ability to stand, sit, or walk for prolonged periods.
• Navigate through confined or elevated spaces and stairs or service ramps.
• Perform manual tasks involving lifting, carrying, pushing, or pulling objects up to 50 pounds unassisted and up to 100 pounds with support.
• Flexibility to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications

• Minimum education: High school diploma or G.E.D. equivalent.
• No prior related work experience or supervisory experience required.
• No license or certification compulsory.

Company Commitment

Marriott International values diversity and inclusion, fostering an environment where all associates are respected regardless of background. The company is committed to equal opportunity employment and prohibits discrimination based on recognized protected characteristics.

Work Environment

Join a welcoming and supportive community at Four Points by Sheraton where professionalism and genuine hospitality are integral. Employees are empowered to thrive and deliver service that caters to the needs of global travelers while embracing local culture.