Front Office Executive

Position Overview

The Front Office Executive at Four Points by Sheraton plays a pivotal role in ensuring smooth guest check-in procedures by verifying guest identity, securing payment, allocating rooms, and issuing keys. This role also manages guest accounts accurately, processes various payment methods, and compiles essential daily reports. The position requires close collaboration with different departments to fulfill guest requests and ensure high-quality service.

Key Responsibilities

• Handle all aspects of guest check-in including identity verification, payment confirmation, room assignment, and key issuance.
• Establish and maintain precise guest accounts tailored to individual needs and Marriott Rewards data entry.
• Ensure that room rates adhere to market codes and document any exceptions encountered.
• Process various payment options, vouchers, charges, and maintain balanced cash handling and bank security procedures at shift start and end.
• Generate, review, and file daily reports, cashier records, and closing documentation.
• Provide guests with directions, hotel information, and respond promptly to their requests, coordinating with relevant departments as needed.
• Support management by assisting in training, mentoring, evaluating, and motivating staff, serving as a role model and supporting open communication channels.
• Maintain adherence to company policies including safety protocols, confidentiality, professional appearance, and equipment safeguarding.
• Deliver professional and clear verbal and written communication while managing phone etiquette and accurate data entry using computers and POS systems.
• Perform tasks that may require prolonged standing, walking, sitting, and the occasional physical handling of objects up to 10 pounds.
• Report any theft incidents to Loss Prevention or Security swiftly.

Additional Information

• Job Number: 26119669
• Category: Rooms & Guest Services Operations
• Location: Veer Enterprises Projects, Amritsar, Punjab 143001, India
• Schedule: Full Time
• Position Type: Non-Management

Preferred Qualifications

• Minimum education of a high school diploma or equivalent (G.E.D.)
• At least one year of relevant work experience in guest services or similar roles
• One year or more of supervisory experience is expected
• No specific license or certification is required

Company Values and Culture

Four Points by Sheraton, part of Marriott International, is committed to fostering a diverse and inclusive workplace that values unique backgrounds and talents. The brand upholds equal employment opportunities without discrimination based on protected characteristics, including disability and veteran status. The team environment encourages supporting one another, valuing all employees, and maintaining an approachable atmosphere for guests and staff alike.