Group Reservations Coordinator

Job Overview

We are seeking a dedicated full-time Group Reservations Coordinator to become part of our Sales & Marketing team at Novotel Hotels in South Brisbane, Queensland. This role is ideal for candidates who have previous experience in hotel Front Office or Reservations and wish to advance their careers into Sales and Marketing.

Key Responsibilities

• Oversee the entire process of group bookings including rooming lists, payments, cancellations, and managing terms and conditions.
• Compile group information sheets and ensure all hotel departments are well informed prior to group arrivals; maintain organized records of group reservations and related communications.
• Collaborate with multiple departments regarding special guest requests, VIP arrangements, complimentary rooms, and other reservation matters.
• Handle group-related inventory, track business wash figures, and prepare detailed reports and forecasts such as Group Wash, Business Turndown, and quarterly forecasts for senior management including the Director of Sales & Marketing and Revenue Manager.
• Establish and nurture partnerships with Professional Conference Organisers (PCOs), travel agencies, and corporate clients to drive hotel business growth.