Executive Housekeeper

About the Company

Join Novotel Hotels under the prestigious Accor group, a global leader in hospitality that embraces individuality and fosters personal growth and learning opportunities. At Accor, your career journey is yours to shape while exploring endless possibilities in the hospitality industry.

Main Responsibilities

• Ensure strict adherence to all departmental statutory compliance requirements.
• Establish and maintain departmental systems to uphold organizational standards for delivering excellent guest and associate satisfaction.
• Implement training and systems to meet and exceed guest satisfaction benchmarks, regularly analyzing monthly guest satisfaction scores to address improvement areas.
• Coordinate with the Purchase Manager for timely ordering of supplies to optimize stock levels and prevent shortages or excess inventory.
• Develop and execute annual budgets aimed at sustaining organizational profitability.
• Manage and monitor inventories of equipment, linens, and uniforms to maintain par stock levels while controlling costs effectively.
• Optimize resource management to enhance operational efficiency and performance.
• Ensure compliance with health and safety legislation through proper training and policy enforcement.
• Create and implement departmental policies and procedures alongside comprehensive associate training.
• Maintain robust departmental communication standards to facilitate smooth operations.
• Participate in recruitment aligned with HR plans, conduct and oversee training programs to boost employee satisfaction and efficiency.
• Promote a workplace environment that fosters employee loyalty, pride, and high commitment levels.
• Handle resolution of associate grievances and complaints promptly.

Qualifications and Skills

• Proven expertise in process management with a strong orientation towards efficient operations.
• Demonstrated leadership capabilities with excellent organizational skills.
• Entrepreneurial mindset with creativity and aptitude for thinking beyond conventional boundaries.
• Ability to drive organizational change and identify operational efficiencies and synergies across functions.
• Self-motivated and proactive with a strong sense of ownership over projects and the willingness to broaden responsibilities.
• Minimum of 8 to 10 years of progressive experience in upscale hotel operations, including at least 2 to 3 years in a similar managerial role.
• Comprehensive operational and technical knowledge pertinent to hospitality housekeeping management.