German-Speaking Senior Technical Support Engineer - PowerMax Storage Solutions

About the Role

We are seeking two Senior Engineers to join our PowerMax Support team at Dell Technologies. This opportunity involves providing expert-level technical assistance for Dell's enterprise storage portfolio, particularly the PowerMax solutions. You will work collaboratively with multinational teams and enterprise clients to resolve complex technical issues, ensuring the highest levels of performance and reliability for mission-critical storage systems.

Key Responsibilities

• Deliver advanced technical support across multiple communication channels including phone, web, chat, and email, resolving hardware, software, and configuration challenges.
• Utilize sophisticated diagnostic tools and analytical strategies to identify root causes and achieve swift resolutions for both recurring and novel technical problems.
• Support diverse storage technologies including SAN ecosystems, RAID configurations, replication methods (local and remote), distributed computing workloads, and related infrastructure.
• Collaborate tightly with engineering, product development, and other support units to handle critical escalations, root cause investigations, and enhance overall product and process quality.
• Act as a trusted advisor and main technical contact for clients, maintaining clear communication and ensuring exceptional service delivery.
• Participate in knowledge dissemination, mentoring initiatives, and continuous improvement efforts within the support team.

Required Qualifications

• Between 3 to 5 years of professional experience in technical support or storage engineering roles, backed by practical expertise in enterprise storage system support.
• Proficiency in both German and English languages, coupled with strong interpersonal and client-facing communication abilities.
• In-depth knowledge of storage technologies such as RAID, SRDF, LREP, iSCSI, SAN architectures, networking, virtualization platforms, and distributed workloads.
• Hands-on experience troubleshooting complex enterprise storage environments.
• Familiarity with container orchestration tools and modern virtualization environments including Kubernetes.
• Strong analytical aptitude for problem-solving in fast-paced, dynamic environments.
• Excellent verbal and written communication skills, with a customer-centric approach to support.

Preferred Qualifications

• A Bachelor's degree paired with 3-5 years of relevant experience or a Master's degree with at least 3 years in a similar domain; equivalent practical experience is also acceptable.
• Prior experience working with Dell PowerMax or comparable enterprise-class storage solutions.
• Understanding of data protection, disaster recovery practices, replication technologies, and enterprise infrastructure landscapes.

Additional Information

This position is remote and offers you the chance to be part of a company focused on innovation and inclusive culture. The application window closes on 24 July 2026. Dell Technologies is committed to equal employment opportunity and maintains a workplace free from discrimination and harassment.