Network Support Engineer

About the Role

Vansom Technologies seeks a Network Support Engineer to oversee the installation, configuration, troubleshooting, maintenance, and ongoing support of network infrastructure at various client locations. The role encompasses work with switches, routers, firewalls, Wi-Fi systems, structured cabling, fiber optic networks, and other related IT infrastructure components.

Key Responsibilities

• Install, configure, and troubleshoot LAN/WAN network environments.
• Set up and resolve issues with managed switches, routers, access points, and similar devices.
• Manage network protocols and configurations including VLAN, STP, LACP, DHCP, DNS, IP addressing, and subnetting.
• Diagnose and resolve network connectivity problems, latency, packet loss, and intermittent disruptions.
• Conduct fiber optic and structured cabling testing and fault isolation.
• Collaborate with customers and internal teams to resolve onsite network concerns.
• Configure and troubleshoot Wi-Fi networks focusing on SSID settings, VLAN mappings, authentication, and signal coverage.
• Support network commissioning, testing, and handover procedures.
• Carry out preventive maintenance and network health inspections.
• Monitor network equipment to identify potential performance or connectivity risks.
• Maintain comprehensive network documentation including IP address registries, topologies, and configurations.
• Perform site surveys and deliver technical assessments and improvement suggestions.
• Support peripheral ELV systems such as CCTV, access control, IP PBX, and AV systems where network connectivity is involved.
• Coordinate with original equipment manufacturers and vendors for technical support and return merchandise authorizations.
• Document service, installation, and troubleshooting activities in formal reports.
• Adhere to safety, quality, and customer site protocols established by the company.

Technical Requirements

• Proficient understanding of TCP/IP, IPv4 subnetting, VLANs, STP/RSTP, DHCP, and DNS services.
• Practical experience working with managed switches from Cisco, Allied Telesis, Netgear or similar vendors.
• Basic knowledge of routing and switching principles.
• Understanding of PoE technology, SFP/SFP+ modules, fiber optic connections, and structured cabling.
• Familiarity with Wi-Fi technologies including access point configuration.
• Competence using network utility tools such as ping, traceroute, ipconfig/ifconfig, nslookup, and monitoring applications.
• Fundamental knowledge of firewalls and network security practices.
• Ability to interpret network topology and rack elevation schematics.
• Additional expertise in CCTV networking is advantageous.

Preferred Certifications

• CCNA or equivalent networking certifications.
• Network+ or other relevant qualifications.

Soft Skills and Other Requirements

• Effective communication and customer service capabilities.
• Strong analytical and troubleshooting aptitude.
• Self-reliance in handling tasks at client sites.
• Readiness to travel to project locations as needed.
• Competence in drafting clear and concise technical documentation.
• Ability to coordinate effectively with project, sales, and service teams.