General Cashier

About Fairmont The Norfolk

Established in 1904 and situated in Nairobi's vibrant center, Fairmont The Norfolk stands as a celebrated landmark blending historic charm with modern luxury. Within its lush tropical surroundings, the hotel offers 125 elegantly furnished rooms and suites that ensure guests experience exceptional comfort while appreciating the property's cultural heritage. Renowned for welcoming global dignitaries and travelers alike, this hotel combines award-winning dining, wellness amenities, an outdoor heated pool, and curated cultural activities, making it a premier destination for relaxation and exploration in Kenya's capital. The hotel also embraces sustainability alongside delivering exemplary service.

Role Overview

As a General Cashier, you will act as a brand ambassador at Fairmont The Norfolk, overseeing cash handling and remittance operations across Front Office, Food & Beverage, and other departments. Your responsibilities include verifying and managing cash transactions, preparing bank deposits, maintaining foreign exchange rates, and supporting financial reporting and compliance duties.

Key Responsibilities

• Retrieve and verify remittance envelopes from Front Office and F&B personnel along with a witness, ensuring accuracy against daily records.
• Jointly count cash, cheques, and credit card vouchers and reconcile them with computerized remittance reports.
• Prepare bank deposits for all received cash and cheques, ensuring amounts remain unaltered.
• Organize credit card sales vouchers by issuing company, balancing totals, and readying them for daily banking.
• Maintain updated transaction records by credit card company on a monthly basis.
• Obtain and input current foreign exchange rates from banking institutions into the Property Management System (PMS).
• Authorize and disburse petty cash following approvals from the Cluster Director of Finance and compile related disbursement summaries.
• Manage and balance your own cash house bank, preparing periodic recapitulations.
• Compile detailed daily reports covering all cash collections and payments for Income Auditor and Finance Manager review.
• Generate cash and foreign exchange control reports as required by law.
• Ensure cash advances are only advanced with authorizations from the General Manager and Director of Finance.
• Participate in surprise cash counts to maintain control and accuracy.
• Collaborate with Finance Manager to monitor outstanding bank drafts and follow up on clearings.
• Possess in-depth knowledge to supervise, correct, and demonstrate assigned accounting and finance workflows to standards.
• Maintain flexibility by rotating through different sub-departments within Accounting & Finance or other hotel departments as assigned.
• Stay fully informed about hotel services and facilities to provide excellent support.
• Provide change to Front Office and F&B clerks, planning adequately for peak periods such as holidays.
• Reimburse Front Office Clerks for approved expenditures and manage custody of unclaimed wages.
• Train team members (Heartists) in skills such as detecting forged notes and verifying financial instruments for operational efficiency.
• Assist with inventory counts of operational equipment quarterly, biannually, and annually.
• Fulfill additional duties as assigned by the Finance Manager.
• Coordinate with payroll and external providers to ensure compliance and timely processing of local pension and other levies.
• Verify hotel payroll accuracy and maintain detailed employee financial contribution records.

Candidate Qualifications

• A Bachelor's Degree in Finance, Accounting, or a related discipline.
• At least 2 years' experience as a cashier, ideally within a hotel or hospitality environment.
• Proficient in POS systems and financial management software.
• Strong numerical aptitude with precision in handling significant cash volumes.
• Excellent organizational capabilities and meticulous attention to detail.
• Solid understanding of financial regulations and standard cash handling procedures.
• Exceptional customer service orientation focused on guest satisfaction.
• Ability to perform efficiently under pressure and meet tight deadlines.
• Fluent communication skills in English.
• Knowledgeable about foreign currency exchange processes.
• Willingness to work flexible shifts, including weekends and holidays as needed.
• High integrity and reliability in managing financial transactions.

Additional Information

• Job requires frequent standing and walking during shifts.
• Occasional use of stairs and ramps is involved.