Front Office Manager

Overview

Dalata Hotel Group seeks an accomplished leader ready to take ownership, inspire teams, and drive superior performance while progressing in their professional journey. This role allows you to shape the team culture and contribute significantly to the hotel’s strategic success within a supportive and innovative environment.

Key Responsibilities

• Deliver exceptional, high-quality guest experiences consistently.
• Track departmental KPIs and execute action plans to meet targets effectively.
• Recruit, train, mentor, and develop front office staff aligned with company standards.
• Lead team efforts in achieving benchmarks such as mystery audits, customer feedback indices, quality assessments, and compliance with hotel standards.
• Foster career progression by developing and coaching the front office team.
• Support the smooth running of front office operations.
• Engage proactively in the overall strategic management of the hotel.

Requirements

• Two to three years of experience in a supervisory role within front office operations.
• Strong leadership abilities focused on team development and staff motivation.
• Organizational skills suitable for managing and delegating multiple tasks efficiently.
• A welcoming and approachable demeanor in interactions with guests and employees alike.
• Capability to work independently and collaboratively in a team setting.

Employee Benefits

• Complimentary meals while on duty.
• 50% discount on food and beverage at all Dalata properties.
• Employee room rate of €60/£60 across Dalata hotels.
• 30% discount on Friends and Family rate bookings.
• Additional annual leave day for each year worked, up to five days.
• Access to an Employee Assistance Programme.
• Participation in Cycle to Work and various transport schemes.
• Opportunities for pension enrollment (details available via HR).
• Career development through Dalata Academy initiatives.
• Engagement in staff appreciation events, team-building activities, and charity involvement.
• Performance-linked bonus plans.

About Dalata Hotel Group

Dalata Hotel Group operates with a heartfelt hospitality approach, expanding across Ireland, the UK, Germany, and the Netherlands, with plans for further growth. The group emphasizes employee career growth with numerous tailored internal development programs designed to assist staff advancement. Dalata is an inclusive employer encouraging applicants from all backgrounds and abilities, providing accommodations during the application process as requested.