Front Office Executive

Position Summary

This role involves ensuring impeccable grooming and attire among staff while promptly addressing any shortcomings. Strong communication with guests, colleagues, and other departments is essential to meet guest requirements effectively. You will oversee teamwork and monitor dining rooms to maintain seating availability, service quality, safety, and guests' welfare. Additional tasks include completing maintenance repair work orders, conducting regular inventories of supplies, food, and beverages, verifying stock levels, and requisitioning materials as needed. You will manage assigned cash banks, ensuring accurate handling of transactions, maintaining security, and coordinating change for expected business volumes. Communicating the last call at closing is also part of your duties.

Leadership and Team Support

Assist leadership with recruitment, onboarding, scheduling, performance evaluations, counseling, disciplinary actions, motivation, and coaching staff. Foster positive interpersonal relationships to support collective objectives. Adhere strictly to company and safety regulations; promptly report any accidents, injuries, or hazards. Complete all necessary safety training and certifications.

Professional Standards and Guest Interaction

Maintain professional cleanliness and uniform standards, protect proprietary company information, and safeguard assets. Greet and acknowledge guests warmly following company protocols, anticipate their service needs, and express sincere gratitude. Use clear, professional language in all interactions, including telephone etiquette. Ensure all service quality standards are consistently met.

Physical and Functional Requirements

Be prepared for extended periods of standing, sitting, or walking during work shifts. Handle objects up to 50 pounds independently, employing fine motor skills and hand-eye coordination. Navigate confined or elevated spaces and staircases safely. Perform overhead-reaching, bending, twisting, pulling, and stooping movements as necessary. Perform additional duties as requested by supervisors.

Qualifications

• Minimum high school diploma or G.E.D. equivalency.
• A minimum of two years of relevant work experience.
• At least two years in a supervisory role.
• No specific license or certification required.

Company Values

We uphold equal opportunity employment without discrimination on any legally protected basis. Our environment embraces diverse backgrounds, talents, and experiences. At Renaissance Hotels, we encourage a culture where guests and associates alike experience and celebrate the uniqueness of each neighborhood. Join us and become part of a vibrant global team where your best work flourishes, and your personal development is fostered.