F&B Hostess

Job Location

Souq Waqif Boutique Hotel By Tivoli, Doha, Qatar

About the Company

Minor Hotels is a global hotel owner, operator, and investor, managing a varied portfolio exceeding 530 properties worldwide. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, operating across more than 50 countries in regions including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Role Overview

Serving as the initial point of contact for guests, you will be vital in establishing a friendly environment and ensuring an excellent dining experience.

Key Responsibilities

• Warmly welcome guests and guide them to tables following the restaurant layout.
• Anticipate guest needs and promptly address them to ensure satisfaction.
• Handle guest complaints with care to guarantee positive resolutions.
• Regularly check-in with tables to assess guest contentment.
• Manage reservations and cancellations adhering to departmental protocols.
• Report any reservation changes or cancellations to management promptly.
• Pre-assign seating arrangements and attend to any special guest requests.
• Keep the hostess station and dining areas neat and well-organized.
• Ensure tables are set appropriately and ready to serve guests.
• Oversee that equipment and supplies are clean and functioning properly.
• Support restaurant staff when needed to maintain smooth operations.
• Work closely with restaurant team members to deliver exceptional service.
• Foster a collaborative and efficient working atmosphere.
• Demonstrate flexibility by rotating among various F&B outlets as necessary.
• Assist with cashier duties and ensure accurate transaction balancing.
• Participate in ongoing training and perform additional tasks assigned by management.

Skills and Qualifications

• Strong communication and interpersonal capabilities.
• Customer service-driven attitude.
• Capability to manage demanding periods and foresee guest requirements.
• Attention to detail focused on cleanliness and organization.
• Professional appearance and demeanor.
• Ability to multitask and maintain organization.
• Fluency in English is required; knowledge of additional languages is advantageous.
• Previous experience in hospitality or restaurant settings is regarded as a bonus.