Facilities Executive

About the Role

BAT is progressing rapidly as a global multi-category business with a mission to create A Better Tomorrow™ by building a smoke-free future. We invite proactive individuals to join us on this transformative journey.

The Facilities Executive will oversee efficient, safe, and cost-effective management of site facilities and associated support services. This encompasses office cleaning, catering, contractor oversight, and regulatory adherence, ensuring seamless service standards and maintaining operational continuity.

Key Responsibilities

• Oversee daily facility operations covering all buildings and site services to maintain safety, functionality, and compliance.
• Coordinate scheduled and unplanned maintenance to reduce operational disruptions.
• Supervise outsourced service providers including cleaning, security, pest control, and landscaping, ensuring service levels meet agreements.
• Handle and resolve facility-related user concerns promptly, tracking complaints daily and performing regular Gemba walks to identify focus areas.
• Produce weekly facilities reports with key performance indicators and upcoming focus points.
• Lead accountability efforts with contractors via performance management approaches and data-driven decision-making optimizing costs and facility reliability.
• Enforce a rigorous safety and compliance culture, exemplifying BAT values and high-performance principles through teamwork, continuous development, and personal discipline.
• Manage third-party contractors ensuring adherence to contracts and service level agreements, conduct performance reviews, and support vendor selection and contract negotiations.
• Oversee timely issuance and tracking of purchase orders, service requests, goods received notes, and ensure prompt vendor payments without overdue invoices.
• Conduct training for contractors on work procedures and continuous improvement methodologies.
• Ensure all facility operations comply with environmental, health, and safety standards and statutory regulations by carrying out inspections, audits, fire safety checks, and risk assessments.
• Support incident investigations and implement corrective actions related to facilities, including company event setups.
• Monitor and control operational expenses for facilities within budget, initiate cost-saving opportunities without sacrificing service quality, and contribute to capital expenditure planning and execution.
• Maintain an up-to-date asset register and lifecycle plans for infrastructure, promoting preventive maintenance and facility performance enhancements.
• Serve as the primary contact for site facility matters, collaborating with internal stakeholders and external partners like local authorities and contractors to maintain high service continuity.
• Drive the adoption of best practices in facilities management, including policy development, SOP enforcement, KPI monitoring, and digitalization initiatives.

Required Qualifications and Experience

• Degree in STEM-related disciplines such as Engineering, Facilities Management, or Spatial Planning.
• Practical knowledge of Integrated Work Systems (IWS) methodology.
• Experience in managing facility operations and contractor services.
• Competent understanding of environmental health and safety regulations and standards.
• Strong interpersonal, communication, and influencing capabilities.

Skills & Competencies

• Strong operational management and problem-solving aligned with IWS principles.
• Vendor and contract oversight experience.
• Financial acumen for expense and budget control.
• Organizational and planning expertise.
• Continuous improvement and quality focus.

Leadership Attributes

• Excellent stakeholder engagement across multiple functions.
• Strong ownership, accountability, and proactive approach.
• Integrity with compliance-centered mindset.
• Effective communication and influencing skills at all levels.
• Ability to thrive in a dynamic operational environment.

Performance Indicators

• High availability and uptime of facilities.
• Adherence to service level agreements for contractors.
• Effective completion of maintenance schedules.
• Compliance with EHS audit requirements and safety standards.
• Budget observance and cost control.
• User satisfaction and minimal complaints.
• Timely vendor invoice processing and service requests.

Benefits

• Competitive annual performance bonus based on eligibility.
• Varied benefits including health plans, work-life initiatives, transportation support, flexible holidays, and meal provisions.
• Opportunities for internal career advancement supported by personalized learning and leadership training programs.
• A culture focused on continuous improvement and adaptation to change.
• Additional perks such as private pensions, life and health insurance, family support policies, and office amenities.

Diversity and Inclusion

BAT fosters an inclusive environment valuing diversity across gender, ethnicity, ability, background, and perspectives. We support professionals returning to work after career breaks through dedicated programs and provide reasonable adjustments during recruitment to enable candidates to perform at their best.