Existing Business Representative

Your Role with Us

In the position of Existing Business Representative, you hold a vital responsibility to ensure customers enjoy the best experience with AIA. Operating within the Existing Business team, you provide prompt and precise assistance across various communication channels while establishing meaningful relationships that enhance customer loyalty and trust. You take full ownership of customer inquiries, delving beyond the surface to comprehend broader needs and contribute to customer retention and business expansion through customized solutions.

Working closely with teammates and stakeholders, you promote service excellence, back ongoing improvement projects, and foster a customer-focused environment dedicated to supporting people to live Healthier, Longer, Better Lives.

Your Impact

• Provide exceptional customer experiences via phone, email, face-to-face, and written communications, forging positive and enduring customer bonds.
• Address customer queries effectively and accurately by taking responsibility and collaborating with teammates to deliver right-first-time results.
• Recognize customer needs and offer personalized solutions that promote retention, engagement, and company growth.
• Enhance team performance by meeting service benchmarks, turnaround deadlines, and customer satisfaction goals.
• Develop strong relationships with internal and external stakeholders to improve service delivery and drive favorable business outcomes.
• Support continuous enhancement by keeping operational processes, procedures, and training materials current and updated.

Your Capabilities

• Experience in providing excellent customer service, preferably within a contact center, financial services, or a dynamic service setting.
• Excellent communication abilities to cultivate positive interactions with customers, colleagues, and diverse stakeholders.
• Customer-first mindset that goes beyond immediate requests to identify needs and present impactful solutions.
• Keen attention to detail paired with sound judgment to accurately manage tasks while juggling multiple priorities.
• A cooperative approach that contributes to team success and holds accountability for delivering results.
• Beneficial to have experience with operational procedures, continuous improvement efforts, or documentation of processes and standard operating procedures.

Your Life at AIA

AIA is dedicated to making your career remarkable by offering practical experience, structured training programs, and mentoring from inspiring industry leaders. Enjoy flexible work arrangements, competitive benefits, and a culture that values curiosity and teamwork. Join us in our mission to help a billion people live Healthier, Longer, Better Lives by 2030 while shaping a meaningful future for yourself and the communities we serve.

Diversity, Equity, Inclusion & Belonging

Diversity, equity, and inclusion form the core of our values and working style. We embrace individuals from all backgrounds, identities, and life experiences, including those with disabilities, mental health needs, chronic health conditions, or neurodiversity. We encourage all passionate candidates to apply, regardless of meeting every qualification. Support is available throughout the recruitment journey if needed.

Additional Information

Our Talent team does not engage recruitment agencies for this role. Applications must be submitted through the online system; email submissions are not accepted. Applicants must provide all requested personal data accurately and completely to be considered. Any lack of information may impact the application processing and decision.